1115 St. Johns Parkway St. John, FL 32259

Job Title: Production Manager 

Department: Retail

Reporting to: Regional Manager 

Date: July 2024

Position Status: Updated

FLSA Status: Exempt

Job Summary:

The Production Manager primarily manages the production areas and is responsible for  obtaining production and sales goals along with overseeing the production team. This position  also assures that all donated items are properly received and sorted, all items are priced  appropriately. The Production Manager assists in the management of a retail store primarily in  the back production area and works with the management team to oversee a clean and safe  store and to meet weekly budgeted production and sales goals.

Minimum Qualifications:

Education 

High School or GED preferred.

Experience 

3 to 5 years as manager or related work experience in a production environment

Licensure,  

Certification,and/or  Registration

None

Other Qualifications 

Ability to think and act strategically 

Willing to “roll up your sleeves” and work “hands on” 

Ability to work in a fast-paced environment and adapt quickly to  shifting priorities 

Excellent communication skills, both verbal and written. 

Must have excellent customer service skills. 

Must have by able to promote and ultimately be responsible for  workplace safety. 

Able to handle donor and employee relations. 

Proficiency with POS reporting procedures. 

Must have reliable transportation and a valid driver’s license. 

Energy and enthusiasm to help others. 

Ability to learn and adapt to change. 

An excitement for a career in retail. 

Able to work independently as well as with a team. 

Be able to perform basic skills on a computer. 

Must be able to read and comprehend. 

Must be able to do basic math calculations using a calculator. 

Able to regularly lift up to 25 pounds and occasionally lift up to 50  pounds.

Job Duties

Essential Duties 

% of Time

Back of Store Duties: 

Directly responsible for production goals, maintaining and organizing the  production room, staffing and training the production team.

Responsible for modeling and /or teaching appropriate, real work behaviors. 

Safe guards company property, including donated goods. Reports any  incident of theft, stashing, misappropriation of company equipment.

Receives and sorts donations, selling salable items in the store and process  other raw donations to aftermarket stores. 

Evaluates need for unsorted donations as needed and maintains adequate  levels of stock 

Greets and assists donors; always providing prompt, courteous service. 

Provides training for staff re: proper Donor customer service. 

Breaks down donations into appropriate bins of like merchandise.

Examines shoes, electrical, and mechanical merchandise and other non clothing items to determine, appropriateness for sales floor, in accordance  with established standards. 

Places salable clothing on hangers to meet established quotas. Hangs  clothing on racks for transporting to the sales floor, keeping similar types of  clothing grouped together. 

Counts and records pieces of clothing hung. 

Places unsellable clothing in appropriate bins.

50%

Management Duties: 

Supervises store employees and is the primary authority concerning  processing of donated materials in a timely manner following the production  system. 

Responsible for the store revenue goals and budgeted expense with the  management staff 

Ensures compliance with all store policy and procedures as outlined in the  Store Manual, the Employee Handbook, and the other policies issued by  Goodwill. 

Ensures proper accounting for all store revenue. 

Administers disciplinary actions with general guidance from senior  management and Human Resources. 

Ensures good customer/donor relations by maintaining high standards of  customer service as outlined by the customer service manual. 

Trains and develops staff in all aspects of their responsibilities, including  adherence to all safety and company protocols and procedures promote a  safe, productive work environment. 

Coordinates communication with Regional Manager for all merchandise  pickup and delivery. 

Conducting performance reviews and disciplinary actions  

Oversee in the absence of store manager day to day operation of store, opening, assigning tasks and closing of store 

Opens store on time and closes in a timely manner.  

Makes daily deposits

45%

Other duties as assigned. 

May be required to travel to other stores on an as-needed basis.

5%

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time  employees? Yes No

Enter the number of direct reports and their position titles: 5 to 20 Sales Associates & ASM

PHYSICAL REQUIREMENTS: 

 Required  

Standing 

Walking   

Lifting (Up to 50lbs)   

Carrying (Up to 50lbs)  

Kneeling 

Pushing/Pulling  

Bending/Stooping 

Reaching 

Turning 

Repetitive Motions 

More than 2/3 of the day may require  standing, using fingers, hands or feet. 

Preferred 

Color Recognition 

HAZARDS:

Housekeeping and/or cleaning agents 

Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required 

Respectful customer relationships 

Reading 

Math Skills 

Drive motor vehicle 

Typing/Keyboard 

Word processing software 

Basic payroll/accounting skills 

Operate office machinery (fax, copier,  etc.) 

Verbal communication (including telephone) 

Written communication (including  composition) 

Operation of point of sale/inventory  software 

Reasoning and logic  

Maintain records 

Sensitivity to service population’s cultural  and socioeconomic characteristics

Preferred 

Public speaking/group presentations  

Verify data, including sales numbers 

Organize and prioritize information 

Team-oriented and collaborative interpersonal relationships 

Organize and prioritize information