ITC Production Manager - L4 - 1st Shift - NAIC2

 

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.

A Brief Overview
Production Managers are responsible for overseeing and leading a team of supervisors and a department of indirect reports that are responsible for the execution of production orders. Reporting to a senior leader they are responsible for driving a world class supply chain operation by overseeing the results for meeting customer and WWT requirements. Responsibilities include leading, developing, planning, and directing staff in support of department goals and objectives. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

Job Responsibilities

Manage a team with various levels of leadership & technicians ensuring all service levels are met or exceeded Use data to standardize, improve, or change the process to deliver operational excellence Control costs through productivity of personnel, efficient utilization of lab area, and purchases Selects, develops, motivates, and appraises employees qualified to attain the objectives of the position, using WWT job performance matrix Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship Coach and develop supervisors and associates on career paths for internal promotion and job enrichment opportunities Motivate employees to achieve the perfect customer experience, service level agreements and targeted quality and productivity goals Participates in recruitment and selection activities including role modeling through hiring decisions and processes Facilitate and manage change management initiatives. Monitors operational efficiency and making proactive adjustments to improve efficiency and scale labor where necessary Drives cross functional teams though continuous improvement initiatives in current and future business opportunities Oversees Production responsibilities of a program or multiple programs, using WWT tools and processes, to meet corporate and customer statement of work objectives Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans Develops and drives execution to KPI's designated for program and customer measurements Develops and implements operational strategies that meet business objectives Reviewing operational reports to identify trends and ensure operations are running smoothly Coordinating operational performance to ensure adherence to maintaining customer delight Maintains a positive and professional demeanor always portraying their department and company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures Implement communications strategy across their respective department.