Production Specialist II - 3rd Shift Chicago, Illinois **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems. **Line of Business Description** Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Is seen as a subject matter expert and good resource for peers. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Senior level position performs various and complex item processing functions as necessary, under general supervision. Decisions have greater impact on internal and external customer relationships than at the entry or intermediate levels. May act in a lead role in performing responsibilities. Duties include: Routine daily maintenance on Opex machine, Document Extraction, Identification of exceptions, cash, credit card payments and foreign items. Error message identification handling and escalation on equipment issues. Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier. Individual ensures that the documents are scanned/imaged appropriately, following department guidelines. Position requires the operation of high speed machinery used to scan/image documents. Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions. Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time. **Shift:** 3rd Shift Friday - Tuesday Sunday 10:00pm - 6:30am CST **Responsibilities:** + Addresses issues in production proactively and handles complex client escalations + Prioritizes and organizes work to increase effectiveness, efficiency, and productivity + Monitors and reviews documentation requirements + Resolves peer or customer escalations and inquiries + Executes on policies and procedures in connection with firm policies and guidelines regarding document management **Required Qualifications:** + 1+ years relatable experience + Ability to process transactions based on documented procedures + Basic Banking Operations experience + Team player with ability to multitask + Attention to detail + Adapts to change and a quick learner + Receptive to coaching + Proficient in MS Office **Desired Qualifications:** + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner + Commitment to challenging the status quo and promoting positive change. **Skills:** + Adaptability + Attention to Detail + Business Operations Management + Customer and Client Focus + Policies, Procedures, and Guidelines Management + Collaboration + Issue Management + Organizational Effectiveness + Prioritization + Problem Solving + Confronting Bias **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 3rd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.