Production Specialist II - 3rd Shift Chicago, Illinois **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems. **Line of Business Description:** This position is responsible for receiving and logging incoming USPS mail. Operate high-speed mail sorter and perform routine equipment maintenance. Receive overnight mail and deliver to production for same-day processing. LVE keying for unidentified mail during automated sorting. Utilize EMH search tool for Bulk Mail, Reject Mail, Mis-sorts and Closed Mail. Sort manual mail by type: i.e., AIC, Match & Compare and Special Match & Compare. Prepare mail trays for delivery to the production floor. Document/track hourly deliveries to the AIC teams via delivery of custody forms, date/time tray tags and mail log information for inventory reporting. Responsible for preparing closed account mail per forwarding instructions. Forward prepared closed mail package to Operations Process Support for mailing. Responsible for preparing closed Return-to-Sender mail and “Non-Bank Mail" for return to the Post Office. Responsible for mail inventory reporting and tracking on site SharePoint. Maintain sort patterns utilizing daily Implementation notices and updates. Maintain/update the EMH Search tools and EMH Express tool. Responsible for archiving imaged work from production, which includes: retrieving boxes from production and delivering to storage room, completing tracking process for Recall and managing the off-site storage process—split between LPS and Mailroom. Manage Pitney-Bowes performance routines and deliverables. Manage the USPS incoming mail relationship in response to client inquiries and day-to-day performance. Manage courier relationship in response to delivery SLA's, holiday schedules and day-to-day performance. Utilize Outbound Mail system (OBM) to process and label packages for shipping. Incoming mail is prepared and roughly sorted as follows: • Receive First Class Mail, express and walk-in packages • Process and sort all incoming mail types • Custody transfer process with Operations • Maintain mailroom security • Handle refused packages and misdirected mail Outgoing Mail: • Utilize Outbound Mail system (OBM) to process and label packages for shipping. **Schedule** : 3rd Shift Thursday - Monday 10:00pm - 6:30am **Responsibilities:** + Addresses issues in production proactively and handles complex client escalations + Prioritizes and organizes work to increase effectiveness, efficiency, and productivity + Monitors and reviews documentation requirements + Resolves peer or customer escalations and inquiries + Executes on policies and procedures in connection with firm policies and guidelines regarding document management **Required Skills:** + 1+ years relatable experience + Ability to process transactions based on documented procedures + Basic Banking Operations experience + Team player with ability to multitask + Attention to detail + Adapts to change and a quick learner + Receptive to coaching + Proficient in MS Office + Heavy lifting up to 25 lbs + Standing for long periods of time + Routine equipment maintenance + PC knowledge **Desired Skills:** + Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions + Excels in working among diverse viewpoints to determine the best path forward + Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner + Commitment to challenging the status quo and promoting positive change. **Skills:** + Adaptability + Attention to Detail + Business Operations Management + Customer and Client Focus + Policies, Procedures, and Guidelines Management + Collaboration + Issue Management + Organizational Effectiveness + Prioritization + Problem Solving + Confronting Bias **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 3rd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.