Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Is seen as a subject matter expert and good resource for peers. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Senior level position performs various and complex item processing functions as necessary, under general supervision. Decisions have greater impact on internal and external customer relationships than at the entry or intermediate levels. May act in a lead role in performing responsibilities.

Duties include: Routine daily maintenance on Opex machine, Document Extraction, Identification of exceptions, cash, credit card payments and foreign items.  Error message identification handling and escalation on equipment issues.

Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier.  Individual ensures that the documents are scanned/imaged appropriately, following department guidelines.  Position requires the operation of high speed machinery used to scan/image documents.  Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions.  Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time. 

Schedule: 3rd Shift Friday - Tuesday 10:00pm - 6:30am

Responsibilities:

Addresses issues in production proactively and handles complex client escalations

Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

Monitors and reviews documentation requirements

Resolves peer or customer escalations and inquiries

Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

1+ years relatable experience 

Ability to process transactions based on documented procedures

Basic Banking Operations experience

Team player with ability to multitask

Attention to detail

Adapts to change and a quick learner

Receptive to coaching

Proficient in MS Office

Desired Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Skills:

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: