At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. The Supervisor of Production Operations is responsible for all facets of production, including machine insertion, manual insertion and our offline metering machines. This includes developing and implementing strategies to improve PEQ (Productivity, Efficiency and Quality) along with overall talent development of all associates. The Supervisor is responsible for ensuring that appropriate staff levels are maintained, and all associates are properly trained to perform their functions; ensuring that all SLAs are met in a timely manner. This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time. Responsibilities: 1. Manages the Client Mail (Insertion/Manual) teams in Secaucus, ensuring that all work produced meets or exceeds Broadridges client expectations and is completed within our SLAs. 2. Maximizes productivity, efficiency and quality by working with all internal clients and external vendors. This will include but is not limited to Account Management, Quality Control, Print, Randstad, PGS, Logistics and Technical Support. 3. Ensure that all equipment problems are addressed with the appropriate vendor (e.g., Blue Crest, & Tech Support) on a timely basis. Ensure that downtime is documented correctly for each instance of downtime. 4. Coordinate with all departments, ensuring that all materials are printed and shipped in accordance with our client commitments/deadlines. 5.Work with management to review expected volumes and identify appropriate staffing levels. Assist manager in communicating staffing requests to temp agencies to ensure night shift temp requirements are met. Work with management to develop staff schedules to meet department and business commitments. 6. Responsible for ensuring that all testing is completed in a timely manner with accurate documentation. Working with all parties to ensure that all new products, hardware and software are thoroughly testing prior to approval, and that the implementation process is completed to department standards 7. Design and implement daily production reports that monitor productivity, quality, unit costs, and backlogs. Ensuring that the reports are prepared in a timely manner and that the data is accurate and used to improve overall PEQ. 8. Crosstrain staff to ensure that multiple backups are available to support each function on the night shift. Assist management in documenting operator procedures and ensure that staff is appropriately trained to perform their required functions. Identify key staff/top performers and implement plans to help them reach their full potential through various training and work assignments. 9. Notifies Senior Management of any potential issues as they relate to staffing, workflow, scheduling or reconciliation. 10. Provide technical assistance to operators with respect to resolving file problems, troubleshooting issues on the inserters, etc. 11. Prepare and deliver periodic performance reviews and development plans for assigned staff. Effectively deal with personnel-related issues and ensure that assigned staff is effectively managed. 12. Monitors and addresses all inventory concerns with Account Management and Procurement as needed. 13.Effectively motivate staff to create a highly engaged workforce. Communicate and continually reinforce Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with assigned staff. 14. Ensure that operators follow departmental procedures and produce quality work on a timely basis. Recommend and implement cost containment initiatives to reduce expenses where possible and prudent. 15. During Month Ends and as the business requires, must be available to work extended hours to meet SLAs for the different clients serviced 16. Other duties as assigned. Qualifications: + 4-5 years of leadership or supervisory experience + 4-5 years of experience in a manufacturing experience (preferably in a Print, Mail, or Insert environment + Strong communications and soft skills + Associates degree or higher preferred #LI-MJ1 Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com . Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries. Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn (https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/) Facebook Instagram (https://www.instagram.com/accounts/login/?next=/broadridgecareers/) Twitter YouTube (https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig) Glassdoor The Muse (https://www.themuse.com/profiles/broadridge) Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done. We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe. Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) . We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.