Job Summary

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

This role is based in our Vancouver, British Columbia Office.

We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.

What will you do?

Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.

Ensuring the documentation and tracking of all shift turnover issues.

Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.

Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.

Must-have

Working experience with ServiceNow or comparable IT Service Management toolsets

3+ years practical experience with Operations and Monitoring practices

2+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets

Software development experience.

IT System operations experience.

Familiarity with large scale logging solutions in a development or operations perspective.

Good expertise with main industry databases (Oracle, SQL server, etc)

Willing to take a business focused, holistic approach to delivering operations

A self-starter with the creativity to solve problems independently

Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users

Excellent communication skills (written and verbal)

Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness

Working knowledge of both real-time and batch transaction process monitoring and issue response

Experience working in a 24x7 environment with a hybrid support model

Experience with the incident and problem management lifecycles

Familiar with operational monitoring technologies and trends

Familiar with Knowledge Centered Service principles

Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience

Nice-to-have

Experience with SQL environments and SQL Query.

Experience with Window / Unix environment

ITIL Framework

Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

A world-class training program in financial services

Flexible work/life balance options

#LI-hybrid

#LI-post

#TECHPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

410 GEORGIA ST W, FLOOR 3:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-02

Application Deadline:

2025-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.