Join our Group Benefits Technology Team!

Our team supports claim payment applications used by our customers.  We understand the importance of keeping our sites up and running and keeping our customers happy!  We are front line in the transformation to be a digital customer-centric leader.  We have a direct impact on our customers’ experience.

How will you contribute:

You will support our internal administration systems; collaborating with Platform Reliability Engineers and Engineering Squads to uncover difficulties and find opportunities to improve the overall experience. You flourish with delivering resilient and scalable applications for continuous delivery and operational insight. Creativity in solving problems is your strength. You are always learning by using new tools and technologies.

Responsibilities:

Identify and evaluate solutions to issues; improve on current technical strategies and solutions.

Provide solutions to system or business-initiated questions.

Provide development for IT inspired change requests (non-functional).

Handle production systems and addressing system alerts.

Monitor and handle incoming Jira requests / Emails and handle Batch Job Alerts.

Manage Devo/New Relic/CWLA Alerts.

Provide support and coordination of infrastructure changes.

Investigate root cause and work towards elimination of production interruptions.

Liaise with other Manulife teams and vendors for production incident handling.

Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures.

Be responsible for overall system availability and response times.

Review current software framework to identify defects and opportunities to improve performance and stability.

Participate in on-call support rotation.

Promote agile principles and methodologies.

Participate in conceptualization and brainstorming sessions to devise creative and innovative digital solutions.

Constantly learning from success and failures.

Takes ownership of operational & support activities.

Work with technical teams to understand and accept releases via handover to support and influence/support customer priorities.

Skills and Experience:

Computer Science degree or equivalent experience.        

C#, SQL Programming, HTML/CSS, JavaScript, ASP.Net, Soap Services and WCF.

GitHub, NuGet, Artifactory, Jenkins, JIRA.

Excellent problem solving skills and ability to work under pressure (i.e site outages).

Analytical and Self-learner.

Good communication skills, written and verbal.  Ability to document clearly and accurately.

Excellent team collaborator to contribute ideas and foster team learning.

We work with a Site Reliability Approach.  Preference if you have a good understanding or experience with monitoring tools including New Relic, Dynatrace, PRTG, Moogsoft.

Additional experience with any of the following preferred:

Docker, SonarQube, Artifactory, JIRA, Confluence

Gitlab/GitHub

PowerShell Scripting, Postman, SSRS

PCF (Pivotal Cloud Foundry)

AKS (Azure Kubernetes Service)

Node.JS, React, Modern JavaScript

Incident, Problem, Change Management, ServiceNow

What can we offer:

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$75,880.00 CAD - $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.