Day to Day:
Insight Global is seeking 2 Application Support Engineer to join one of our largest financial clients in New York City. They will be joining the Markets Application Production Services (MAPS) team within the Global FICC support organization that focuses on Intraday Risk. In this role the candidate will primarily support Front Office Intraday Risk Trading platforms covering the desks focused on Fixed Income (i.e. rates, commodities, etc.) as well as FX and Credit. They will directly support all traders and front office personnel ingesting service inquiries directly from the desk to resolve issues with trader applications and any business-related queries in a timely manner to avoid business impact. 60% of their day will be focused on support and 40% of their day will focus on Ad Hoc Project work. This individual will work in close collaboration with the Application Developers, peer Support teams, Global/offshore teams, and Infrastructure Support. On a day to day basis, they will be responsible for the monitoring and alerting of trading systems, performing application and server health checks, user querying, triage, hands-on trouble-shooting and resolving of any incidents and performance issues per criticality and driving process automation. Ideally, this person is proactive in their identification and resolution of problem hotspots and has the creativity and high-energy required to effectively coordinate restoration efforts for this high-impact space.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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