Description

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.

### Office / HYBRID ROLE ####

Key Responsibilities:

Production Support:Manage and oversee daily production support for Salesforce instances, ensuring prompt resolution of incidents and issues.Act as the primary point of escalation for unresolved Salesforce issues.Team Management:Lead a team of Salesforce support specialists and administrators.Provide mentorship, training, and guidance to the team to ensure they can effectively troubleshoot and resolve issues.Foster a positive and collaborative team environment.Analyze data and reporting to identify opportunities for improvement and optimize workflows.Incident Management:Lead team to Identify, analyze, and resolve production incidents in a timely manner.Serve as the primary point of contact for vendor-related issues, ensuring timely and effective resolution.Ensure root cause analysis and preventive actions are documented and implementedMaintain high levels of customer satisfaction through excellent service and communication.Collaborate with Colleagues to understand their needs and provide tailored support solutions.Ensure proper oversight and timely management of Security incidents identified by tools like Kenna, Obsidian, MDCA, SNYK etc.System Monitoring:Proactively monitor and maintain the health, performance, and stability of the Salesforce platform.Identify trends, recurring issues, and potential problem areas before they affect business operations.Coordinate with IT and development teams to address system upgrades, patches, and enhancements.Lead Support handover sessions and ensure proper documentation is in place for new capabilities.Change Management:Provide leadership on Emergency changes that need to be performed to keep availability up.Be an informed party on any production releases for the platform.Vendor ManagementDevelop and implement strategies to prevent recurring issues and improve overall system reliability.Stay current with Salesforce updates, features, and best practices to ensure the platform is utilized to its fullest potential.Be a primary point of contact for RCA and follow up items with vendors within the Salesforce COE.Documentation:Maintain and update support documentation, procedures, and knowledge base to ensure team members have easy access to resources that can help in resolving issues quickly.Encourage development of training programs to enhance team skills and knowledge.Identify and report out on opportunities for process improvements and system optimizations with trend reporting.Continuous Improvement:Identify and implement opportunities for automation, optimization, and enhancement of support processes.Lead efforts to improve system reliability, scalability, and user experience.Drive innovation and efficiency within the support team and broader organization.Security & Compliance:Ensure Salesforce environments comply with company security policies, data governance standards, and industry regulations.Manage user access and permissions reviews effectively.Manage sandbox access for dev teams and provide support with issues if any.

Basic Qualifications:

Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.3-5+ years of experience working with Salesforce, including hands-on experience in production support or administration.2+ years of experience in managing teams, particularly in a support or IT operations role.

Preferred Qualifications Skills & Competencies:  

Strong knowledge of Salesforce platform, including Sales Cloud, Service Cloud, and other Salesforce products like Mulesoft, Marketing Cloud, Copado.Familiarity with Salesforce support tools, such as Service Console, Dataloader and Inspector.Knowledge of production support processes (incident management, escalation processes, etc.).Excellent troubleshooting and problem-solving skills.Strong leadership skills with the ability to manage and mentor teams.Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.Ability to work effectively in a fast-paced, dynamic environment.

Preferred Certifications:

Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are highly desirable.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position