Production Support Specialist
Lead I - Production Support
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
We are seeking a highly skilled Production Support Specialist with expertise in file transfer management, particularly in the context of B2B integrations and Medicaid/Medicare data exchanges. The ideal candidate will have strong hands-on experience with Axway B2Bi, IPSwitch/WSFTP, ULTRAEDIT, Sentinel Web dashboard, and CFT for managing manual file transfers, troubleshooting, and ensuring smooth operations of critical healthcare data workflows.
The Opportunity:
· Perform manual file transfers for Medicaid and Medicare data using Axway B2Bi and other tools like IPSwitch/WSFTP.
· Manage file transfer operations, including the zip/unzip, renaming, and processing of data files to ensure proper handling of sensitive data.
· Ensure that files are correctly transferred, processed, and delivered to the appropriate recipients without loss or corruption of data.
· Utilize Axway B2Bi for managing business-to-business integrations, ensuring secure, reliable, and compliant file exchanges between internal and external entities.
· Monitor the Axway B2Bi platform for successful file transmission, troubleshoot any issues, and escalate where necessary.
· Use the Sentinel Web dashboard to monitor and track file transfer statuses, ensuring all transfers are completed within service level agreements (SLAs).
· Generate s and notifications for successful or failed transfers, ensuring users are notified promptly of any issues.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need:
· Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
· 4+ years of experience in production support, with expertise in file transfer management, especially in the context of Medicaid and Medicare data transfers.
· Proficiency with Axway B2Bi for managing business-to-business file exchanges and integrating various systems.
· Hands-on experience with IPSwitch/WSFTP, ULTRAEDIT, CFT, and Sentinel Web dashboard for monitoring and managing file transfers and associated workflows.
· Strong file management skills such as zipping/unzipping, renaming files, and ensuring the proper integrity and formatting of transferred files.
· Knowledge of manual file transfer procedures and protocols, specifically for Medicaid and Medicare data exchanges.
· Experience with Unix/Linux shell commands for file manipulation, and batch scripts to automate manual file processing.
· Solid understanding of file encryption and secure file transfer protocols to maintain data privacy and compliance with relevant regulations.
· Proficiency in monitoring and ing through Sentinel Web dashboard, ensuring proactive identification of issues in the file transfer pipeline.
· Ability to provide user support and communication by notifying stakeholders regarding the success or failure of transfers, along with troubleshooting assistance.
· Strong troubleshooting skills to quickly identify and resolve issues in the file transfer process, with the ability to escalate issues as needed.
· Experience with incident management for critical systems, using tools like ServiceNow (SNOW) for ticketing and issue resolution workflows.
· Familiarity with databases such as SQL Server, Oracle, or MySQL for troubleshooting data-related issues, particularly related to file transfers.
· Experience with scripting and creating automation to optimize file transfer workflows, ensuring faster and more reliable operations.
· Understanding of audit requirements and the ability to track, report, and maintain compliance with file transfer documentation.
· Familiarity with healthcare data standards, including HIPAA compliance, in the context of file handling and transfers.
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Remote
Compensation Range: $81,000-$123,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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