Jacksonville, FL, 32232, USA
8 hours ago
Production / Technical Support I - FL
Our client, a leader in technology support, is seeking a Global Internal Employee Technology Support Analyst to join their team. As a Global Internal Employee Technology Support Analyst, you will be part of the Global Service Desk supporting internal employees. The ideal candidate will have excellent customer care skills, a strong desire to expand their IT knowledge, and the ability to work effectively in a team environment. **Job Title:** Global Internal Employee Technology Support Analyst **Location:** Jacksonville, FL (Hybrid - 4 days onsite, 1 day WFH) **Pay Range:** $20.04 per hour **What's the Job?** + Provide first line support for internal employee resources via voice and chat channels as part of the 24/7 Global Service Desk. + Partner with regional and international teams to deliver best-in-class client care. + Manage multiple live chats simultaneously while achieving core metrics for operations and quality. + Perform basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. + Document tickets clearly for second-line teams when first-line resolution cannot be attained. **What's Needed?** + 1-3 years of experience in a technology support or customer service role. + Excellent client care and customer service skills. + Strong organizational skills with the ability to prioritize workload effectively. + Ability to multitask and maintain focus in a fast-paced environment. + Proficient in hardware support for Windows 10/11 and software applications like MS Office suite and Office 365. **What's in it for me?** + In-house technical training provided to enhance your skills. + Real-time support from peers and subject matter experts. + Opportunity to work in a dynamic and collaborative environment. + Gain experience in a global service desk setting. + Potential for career growth within the organization. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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