Our Client, a Banking company, is looking for a Production/Technical Support II for their Richmond, VA location. Responsibilities: + Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the client Customer Facing Platform Technology (CFPT) CTO. + This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. + Use of monitoring tools to proactively identify and research potential production incidents. + Respond to alerts regarding potential production incidents. + Escalate to advanced support as needed for problem resolution. + Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. + Perform all environment routing, cycling, and implementation of splash pages. + Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes. + Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. + Execute procedures reliably and escalate appropriately to solve incidents quickly. Requirements + Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. + Typically has 5 years' experience in IT production support or equivalent. + Proven team player who can work comfortably in a multicultural environment. + Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure + Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator. + Must be pro-active, enthusiastic, flexible, results driven with attention to detail. + Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI, + Experience with HVD, Windows + Experience in a large IT production support environment + Basic understanding/exposure to ITIL/ITSM. + ITIL Foundation/Intermediary certification + Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management + Microsoft Office + Production Minor Enhancements + Technical by default: Splunk Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.