Our client, a leader in technology support services, is seeking a Production / Technical Support to join their team. As a Production / Technical Support, you will be part of the Global Service Desk supporting internal employees. The ideal candidate will have excellent customer care skills, strong organizational abilities, and the capacity to multitask effectively, which will align successfully in the organization. **Job Title:** Production / Technical Support **Location: Pennington, NJ (Hybrid)** **What's the Job?** + Provide first line support for internal employee resources via voice and chat channels. + Manage multiple live chats simultaneously while achieving core metrics for operations and quality. + Perform basic troubleshooting of Microsoft applications and proprietary systems. + Document tickets clearly for second line teams when first line resolution cannot be attained. + Collaborate with regional and international partners to deliver best-in-class client care. **What's Needed?** + 1-3 years of experience in a technical support or customer service role. + Excellent client care and customer service skills. + Strong organizational skills with the ability to prioritize workload. + Able to work effectively in a fast-paced environment. + Ability to meet or exceed performance targets and goals. **What's in it for me?** + Opportunity to work in a dynamic and supportive team environment. + In-house technical training provided to enhance your skills. + Real-time support from peers and subject matter experts. + Hybrid work model with 4 days onsite and 1 day work from home after training. + Chance to build relationships with global partners and expand your professional network. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.