/Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk./ *Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience.*** *Be at the heart of our business.* CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient,safe,and secure travel experience. Joining CWT means being part of a market-leading global company, working in a collaborative, multi-cultural, and entrepreneurial environment. In the Traveler Experience organization, we provide more than just a booking. Through the combination of people and technology, we are focused on the complete travel experience – delivering world-class service to our customers through the channels they prefer. We are on a journey tobecomethe leading digital travel managementcompanyand we will get there by moving forward together.    ** *On a day-to-day basis, you will:*** * * o Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tiertravelers(Film/TV Production,Sport’sand Publicity). o Acts as a trusted advisor by offering informed and insightful recommendationstoprovide the best traveler experience – the entertainment sector requiresa high levelof creativity and booking in obscure production locations. o Handles special requests common to the entertainment/news industry (hotel upgrades, artist riders, junkets, charter flights,meet-n-greets,car service, excesspaidbaggage, production vehicles). o Proactively offersbestoptions based on client travel policy and requirements for each interaction. o Respond to requests (phone, email, chat) promptly, completely, and professionally. o Accurately follows and applies client travel policy based on travel type and client expectations. o Demonstrates excellent professional customer service and problem-resolution skills. o May function as a SME with specific client knowledge and/or serve as the customer point of contact. o May manage first-level customer complaints/escalation (pre-travel or on-trip). o Resolvescomplex problems/escalations including non-standard and multi-destinations, ticket exchanges, and complex fares for all traveler types and destinations globally. o Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment.  o Proactivelyassistthe team and other team members in resolving problems, learning, and research. o Providesnew ideas, feedback, and out-of-the-box thinking to leadership. o Uses correct grammar during all interactions (email/phone/chat). o Effectivelydemonstratespatience, empathy, and understanding while controlling the contact.  o Must be a “Team Player” and work cohesively with others internally and externally.  o Ability to work and adapt in a constantly changing, fast-paced environment. Assignments include both routine and non-routine work. o Booklargeamountsofnon-employeetraveland createprofilesfornon-employees. o Coordinatesimultaneoustravelamongmultiplegroupsandevents.Reconfirmationofgrouptravelitinerariespriortotraveldates. o Contactairlines with any special requests such as seat assignments, group seats, special meals,baggageand production equipment. o Waitlist and proactivelyfollowuponwaitlistedflightstocompletegrouprequests. o Maximize the use of client-negotiatedairfares,cars,and hotels. o Arrange a Meet and Greet and car service/Limo. o Set up direct billing for car and hotel reservations as needed. o Workwithhotelgroupdeskforreservationsover10guests. o Contact hotelstorequestassistanceinwaiving“no-show”charges. o Buildcloseandtrustedrelationshipswithtravelarrangersandproductioncoordinators. o Be knowledgeable on all Productiondates,locations,upcomingevents,shows,andannualgroupmovements. o ManagesensitiveandconfidentialprivatedataforeachTalenttraveler. o Assisttravelarrangers/productionteamswithbillingandT&Ereconciliations. o Opportunitieswill existfor someteam membersto travelto on-site locations toassistwith special productions. #LI-REMOTE** *Sound exciting? Welcome to a culture of caring* Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues. Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. *Let’s grow together* The corporatetravel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel. *The experience and attributes we’re looking for in new team members include:* * * Qualifications * 7 years of experience working in a customer service environment including 5 years as a travel counselor * VIP, Specialty, Entertainment/Production/Publicity, News, Sports experience highly desired   Position Requirements * TravelKnowledge,skills,and abilities   * Strongverbal and written communication skills * Highattention to detail * Great active listening and information-gathering skills * Proactive consultant - solutions-oriented and accountable * Excellent working knowledge of the travel industry, application of client travel policies,procedures,and processes (including complex international reservations and changes) * Solid grasp of world geography and international travel routings * Has specialist skillset and experience as a travel counselor in the areas of VIP, Concierge,Relocation,and/or other specialty travel * Highly skilled on Sabreand Power TurboGDS * Able to use current technology and easily adapt to changes in technology as they come.  * Must be able to thrive in an ever-changing technical environment. * Ability to work flexible hours and adjust shifts as needed for coverage or world events * Microsoft Outlook,Word,and Excel * CWT accepts Military experience/certifications as a substitute for some requirements. *What’s in it for you?* There are all kinds of advantages to joining the CWT community. We hope these things have already won you over— but just in case, here are a few extra, important details you probably want to know: * Hands-on paid training * Salary Range between USD 57,000 - USD 65,000 yearly. * Competitive compensation — including shift differentials, referral bonuses, and supplier incentives * 3 weeks of vacation, 14 days of paid holidays, and 8 days of sick leave each full year * Flexible working options: Full-time, part-time, nights and weekends * Medical/dental/vision * Employee discounts and supplier incentives * Employee Assistance Program & Employee Resource Groups *CWT*is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. *CWT*also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. **Job:** **Travel Counselors* **Organization:** **TX_Operations_All Countries (Non-GSC)* **Title:** *Production Travel Counselor – Entertainment Sports and News Media Client * **Location:** ** **Requisition ID:** *2400008A*