JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The position is responsible in leading the FM Operations Platform (FMOP) team who shall provide important support to the Workplace Team managing the Client Sites. FMOP Manager shall guide the team members in completing their tasks and ensure that their output meets the expectation of the JLL Leaders, Client and stakeholders. FMOP Manager shall provide support to the Workplace Team in the satisfactory delivery of FM Scope of Services that meet the agreed consistent standard, “work every time,” and promote satisfactory experience to site occupants while maintaining safe working practices.
This position is responsible for governance and administration of churns, sourcing, compliance, parking, communication and systems updates to release the site Workplace Team and Workplace Enablers to engage with Occupants.
This position, whist back of house, requires and active level of engagement, interfacing not only with GRE, but also other service partners such as Security, Dining Services and Landlords as relevant.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
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Perfection of execution in administrative tasks
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Part of a highly proactive, responsive, dynamic and agile team
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Take on ad-hoc tasks to free up the Workplace team to engage with Occupants
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Timely execution of tasks every time
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Close integration with vendor partners to drive value
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Close attention to detail on procurement and financial task
Client/Stakeholder Management
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Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
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Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
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Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management/ Team Participation
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Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
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Be a safe pair of hands to allow the Workplace Ambassador’s time to engage on the client floor
Operations Management
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Guide the team to effectively manage all phases of small/churns projects from initial planning to handover and close-out
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Conduct regular coordination with client representatives, JPMC partners, Workplace Team and other stake holders on improvements necessary to create the best workplace experience to Occupants
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Ensure compliance of the team to FLS-EHS regulatory and JPMC standard requirements
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Coordinate with the region on EHS-FLS matters for alignment and improvements of the process
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Guide and assist the team in the conduct Sourcing/Procurement processes (like bidding and awarding of projects to vendors)
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Contract management
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Vendor management
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Ensure that all PEZA and LGU certificates and permits are active/updated
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Ensure that all vendors are compliant to the JLL accreditation requirements and JPMC TPO requirements
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Implement and monitor Workplace team compliance to JLL and JPMC standards
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Guide the team in drafting newsletter, circulars and other communication materials as requested by client
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Guide and assist the team in planning, implementing rules, monitoring day-to-day operations, submission of utilization report or other reports as needed
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Ensure timely execution of tasks, accuracy of reports, compliance to JLL & JPMC processes, deliver expected results, keep track of budget
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Work with all related parties on timely delivery of all services
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Continuous Improvement implementation
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Cost saving mind-set that drives value for service as every level
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Conduct data analysis report when necessary
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Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
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Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
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Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
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Ensure data integrity of all systems across the Region and perform audits from time to time
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Ensure meeting or exceeding SLA/KPI scores
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Generate reports and conduct presentations as per the service delivery requirements and overall account management
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Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
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Understand the operational & technical requirements of the site and ensure that contracts are maintained to provide necessary supplies and services
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Work with related parties on timely delivery of all services
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Cost saving mind-set that drives value for service as every level
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Ensuring up to date information on Client's Property Services SharePoint
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
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Strong analytical, leadership, organization and administration skills
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Excellent verbal and written communication skills as well as presentation skills
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Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
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A minimum of 3-5 years in a managerial position in facility or property management industry
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An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
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Fluent in English
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
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Demonstrates proactive & professional approach to customer service and stakeholder engagement
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Has a natural hospitality-orientated communications acumen
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Ability to interact with a wide range of client staff, including senior levels
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Ability to manage conflict and balance between client and firm requirements
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Has a customer service oriented attitude
People Management and Team Leadership – ‘I am a Team Player’
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Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
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Excellent planning & organizational skills to prioritize work and meet tight deadlines
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Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
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Capacity to deal with ambiguity and solve complex problems effectively
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Analytical, proven ability to solve problems using a quantitative approach
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Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
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Detail focused and proactive in nature
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Self-motivated
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Exhibits honesty & trustworthiness
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Open to new ideas & willing to challenge status quo
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Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS
Management Staff/ Vendor Staff
Client Representatives /Occupants / End-users
REPORTING TO
Workplace Lead - Country

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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