Professional Development Manager

(Training, Learning & Development)

Why Work for Audigy?

Everyone who works at Audigy has a direct impact on the company and the people we work with. Our mission is to help our clients and their employees achieve their personal, professional, and financial goals through their business. Our passion is helping others realize their potential, and our success is achieved by helping others achieve a higher level of success. 

Culture 
We are looking for someone who is willing — nay, eager — to be an active participant in a professional and people-first culture. As a member of the People and Organizational Development team at Audigy, we’re looking for someone who demonstrates the traits and values we hold in high regard: Be a team player, embrace and overcome adversity, and always have a strategy and a plan. Someone with exceptional dedication to delivering to our clients (members) the best experience and highest-quality work. Someone who fosters and thrives in generous-spirited collaboration and teamwork. On this team — whether we succeed or learn how to do it better next time — we do it together.  

If you have a passion to be part of a team that is changing lives, apply now.

Pay range is $77,000 - $87,000 per year, DOE, and includes a $75/month cell phone allowance, a performance-based compensation plan, and the following benefits:

401(K) w/company matchParental/family leave w/transition-back-to-work benefitMedical/dental/visionHybrid work environment (work-in-office required a minimum of 2 days per week)Daycare Flexible Spending AccountPTO/paid holidaysFree gym membership to Cascade Athletic ClubEducation reimbursementHearing instrument benefitAnd more…

POSITION SUMMARY:

The Professional Development Manager (PDM) is responsible for conducting, scheduling, creating, coordinating, and implementing various training and coaching activities for members. The PDM will conduct phone, on-site and off-site training sessions to facilitate the implementation of the Patients for Life® (PFL) programs with the goal of instilling sound customer service and training fundamentals, as well as implementing professional development plans aimed at helping the members achieve transformational growth. A successful PDM demonstrates exceptional interpersonal and communication skills, as well as the ability to work and collaborate effectively within a highly team-centric environment.

PERFORMANCE OBJECTIVES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drive the PFL process within each member’s practice, resulting in growth for their business and helping more patients improve their health care journey.Gain buy-in and actionable support for PFL by members and their staff through coaching and by communicating the program’s value.Engage with members and their staff through regular phone coaching sessions on best practices, evaluating member call handling and transactional skills through remote and side-by-side monitoring.Partner with members and their staff to deliver the five pathways of training and development: 1) e-learning or short videos, 2) webinars, 3) live events, 4) office development, and 5) one-on-one coaching.Monitor, evaluate, and record training activities and program effectiveness, adjusting and escalating concerns when appropriate.Build and deliver impactful professional development plans to members and their staff based on assessment of training needs and recommendations for improvement.Develop, foster, and maintain cooperative and collaborative relationships with key stakeholders, including Strategic Business Unit (SBU) teammates, Audigy leadership, and shared services as well as members and their staff, taking all necessary steps or action to support these stakeholders in achieving business results.

CAPABILITIES:

Exceptional written and verbal communication skills, including public speaking (virtual and in person)Experienced, impactful trainer and facilitatorPossess a thorough understanding of current “best practices” and methodologies in training and adult learning, as well as extensive working knowledge of Audigy’s full scope of training programs and service offeringsHigh level of team orientation, collaboration, and peer leadershipSkilled in planning, organizing, prioritizing, and streamliningAbility to maximize internal systems, processes, and platformsAble to coordinate and balance needs of multiple stakeholders including leadership, SBU team, shared services and members

EDUCATION & EXPERIENCE (Required):

Bachelor’s degree in a related area of studyAt least three years of experience in training, organizational development, coaching, or content development in a fast-paced, customer-focused setting

WORKING ENVIRONMENT:

Hybrid work environment (Mondays and Wednesdays in-office for all staff, with occasional additional days as necessary for meetings and events)Full-time position working Monday-Friday, 8:00 AM-5:00 PMTravel required: up to 25%

PHYSICAL REQUIREMENTS & WORK DEMANDS:

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice.

Equal Opportunity Employer

Audigy helps its members and their teams realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View The EEO Is the Law poster and its supplement.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email PeopleCulture@audigy.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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