Ref: 30384
Salary: £26,000 - £28,500 per annum
Hours: Full-time
Contracted Hours: 39
Contract Type: Permanent
Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RN
DescriptionProfit Protection Analyst
Permanent role
Reports to: Senior Fraud Manager
Hybrid – Handforth (ideally Tuesday and Wednesday), 3 days WFH
From Aberdeen to Penzance, Pets at Home is the UK’s leading pet care business. And with over 450 locations nationwide, our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. Yes, we’re super passionate about our customers and their pets, but that dedication extends to the incredible people we work with.
About the Role
As a Profit Protection Analyst, you will support the Profit Protection agenda by utilising data to identify trends, patterns and transactional anomalies across all practices within Pets at Home stores. The remit is to screen for internal fraud, package up and present findings for investigation and to identify weaknesses in systems or processes. You will also support our retail stores with requests for information or advice and work closely with other support office functions whilst helping to protect the business, our colleagues and our pets against crime and dishonesty.
Responsibilities
Analyse large sets of data; identify trends, patterns and other anomalies which may highlight opportunities to develop systems or processes.Highlight outliers across performance KPI’s and report these areas of risk back to the business.Make recommendations to improve process and compliance and support and monitor the success of process changes.Identify gaps in data or access to systemsDevelop screening reporting and monitor EPOS data for suspicious transactions, investigate where appropriate and package up internal and external cases for investigation.Support the investigation remotely by liaising with the business partner and People Team (Transaction types will include refunds, discounts, voids and subscriptions)Identify areas of improvement in reporting and efficiency of reporting process.Manage the relationship between key stakeholders across the business where we are monitoring activity relating to their function.Support the Business Partners and stores with requests for information and data relating to investigations or security.Monitor VIP transactions in store and online, stock management and click & collect transactions.Where appropriate, communicate directly with customers to support with the conduction of online fraud investigationProvide analytical support where appropriate in relation to Profit Protection KPI’s
About you:
You will be able to demonstrate excellent communication, inter-personal skills.
You will have the ability to work within a team, build strong relationships and yet remain independent.
You must be able to demonstrate strong leadership behaviours, build trust, be transparent and act on these consistently.
You must have a strong proactive bias and demonstrate an ability to work unsupervised.
You must be able to work with discretion and professionalism and maintain confidentiality at all times
Experience (essential):
Strong PC literacy with working knowledge of Microsoft Office, particularly Excel.Experience with RX Works.Experience with SAP BW, IDM Loss Manager, IntelliQ, or similar data mining and reporting platforms.Minimum 2 years’ experience in a similar data driven role
Experience (desirable):
Proven ability of being able to work cross functionally in a team orientated environment as well as being able to collaborate with other professionals within the industry.Previously Loss Prevention/Profit Protection/investigations experience desirable, but not essential
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
Organisation: Pets at Home
Date Posted: 11-02-2025
Expiry Date: 10-03-2025