North America Surface Transportation (NAST) Process Engineering Amazon Customer Excellence System (ACES) is seeking a highly skilled and motivated Program Administrator to assist in supporting NAST Cx (Customer Excellence) teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within NAST and drive standardization of workflows within TOM (Transportation Operations Management) and Amazon Transportation Service (ATS). The person in this role will work autonomously in an ambiguous environment. The NAST Program Administrator will drive alignment across all transportation stakeholder groups connecting to TOM. The person in this role will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting.


Key job responsibilities
• Managing the successful completion of key deliverables throughout project life cycle for NAST Cx
• Consistently reviewing existing projects to identify gaps, streamline and improve results
• Monitor and track intake reporting to communicate tasks to internal and external stakeholders
• Manage multiple work streams simultaneously across both internal and external stakeholder groups
• Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasks