ESSENTIAL DUTIES AND RESPONSIBILITIES The Program Administrator directs the operations of the 326 Rockaway Supportive Housing program, serving 87 young adult individuals aged 18-25 years and 43 families with children headed by young adults aged 18-25 years. This includes providing guidance and supervision to the clinical and tenant services teams and coordination of day-to-day activities associated with delivery of supportive housing services. The Program Administrator will also serve as liaison to all funding and regulatory agencies and be responsible for meeting all program targets and ensuring quality service delivery. Specific duties and responsibilities are: + Supervise the coordination of services and all program staff ensuring daily activities are held according to program protocols and is line with RiseBoro’s mission + Hire qualified team members and ensure staff have the resources they need to succeed + Support, observe, and guide program staff in working effectively with tenants and implementing evidence-based practice models + Participate in weekly supervision with staff to ensure tenant and programmatic success, assess staff performance, and provide support for job improvement + Work with Director of Supportive Services on program buildout at its inception + Track programmatic impact measurements as well as funder-required milestones reporting + Develop and maintain relationships with contract managers and other funder partners to ensure success of the program + Developing strong relationships with community agencies, businesses, community leaders, and neighborhood-based organizations (Community Boards, Police Precincts, local service providers, community groups, etc.) and developing additional program resources when appropriate + Conduct monthly tenant meetings to create a sense of community among tenants and encourage tenant participation in programmatic activities + Work with the Clinical Director, Director of Tenant Services, and other program staff to design independent living skills curriculum and support its implementation + Coordinate third-party contracted services and oversee the scheduling of such + Provide conflict resolution, crisis intervention, and crisis de-escalation, as need arises + Approve and submit accurate timecards for all direct reports + Establish and maintain a rotating on call assignment and emergency phone protocols + Serve as liaison with the building’s Property Management team as well as security and maintenance staff as needed to facilitate the safety and well-being of all tenants + Complete and submit reports to Director of Supportive Services for review and submission to funding source and RiseBoro Board of Directors + Initiate disciplinary action and develop performance improvement plans for staff as needed; conduct annual performance evaluations and assist staff in the creation of goals for improved program implementation + Is on call 24 hours a day/seven days a week in case of emergencies + Work with Director of Supportive Services to ensure contractual and fiscal compliance; report any deficiencies and recommend solutions COMPETENCIES + Dynamic, able to multi-task, problem solve, and work independently with strong leadership and decision-making abilities + Team player and willing to work with a diverse population + Ability to travel and to be on call 24/7 in case of emergencies + Trained in child development, mandated reporting, and family dynamics + Trained in harm reduction and housing first services approaches + Experience with evidence-based practices and/or evidence-informed services including, but not limited to: + Positive Youth Development + Recovery-Oriented and Trauma-Informed Case Management + Critical Time Intervention + Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds + 3-5 years of supervisory experience EDUCATION AND EXPERIENCE REQUIREMENTS + Advanced degree in social work, or related human services field required. + At least 3 years of relevant social service experience, particularly with young adults and young adult families Qualifications It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.