Program Administrator, Pipeline Safety Management and Quality Assurance 10/15/2024

Locations: Westborough, Massachusetts; Berlin, Connecticut; Auburn, Massachusetts

Role and Scope of Position:
Under some guidance, provide support in the implementation of the Pipeline Safety Management and Quality Assurance Program within the Gas Business Unit. This position works with project team members, subject matter experts, and other Eversource departments to monitor and implement plans to ensure successful Pipeline Safety Management & Quality Assurance Programs.

  Essential Functions: 

Works with Company subject matter experts, e.g., Quality Control, Safety, Construction, Training, Engineering and/or others as needed, to continually identify process improvements to assist the Gas Business in moving toward a zero-incident culture.Maintains knowledge of industry best practices, trends, industry-related regulatory and legislative changes impacting Compliance and Risk Management and recommends changes within the organization.May participate in meetings focused on Pipeline Safety Management and Quality Assurance, both internally and externally, such as for the Northeast Gas Association and the American Gas Association specific to pipeline safety management systems.

Pipeline Safety Management Program

Supports management in the development and implementation of the Pipeline Safety Management System (API RP 1173) through the Gas Business and related cross-company functions.Compiles gap analysis for PSMS (Pipeline Safety Management System) and compares performance for each program.Organizes and monitors scorecards based on gap analysis comparisons and provides follow-up with appropriate personnel regarding trends.Documents trends and may participate in developing recommendations regarding opportunities for improvements within each program.At the request of management, performs risk assessments to identify short term, long term and “not at this time” improvement opportunities.Supports management with communication and efforts to operationalize PSMS at all functional levels of the Gas Business.Provides continuous improvement evaluations of the PSMS through use of Plan, Do, Check, Act methodology.

Quality Assurance

Participates in providing annual risk-based assurance programs (audits, inspections, analysis) aimed at ensuring key compliance programs and risk mitigation efforts are performing adequately in gas business. Serves as liaison with Quality Control team.Tracks mitigation or corrective plans and actions.Performs analysis and tracking to identify trends and issues.Interacts regularly with Quality Control and Gas Process Safety team to identify trends.Supports management with the plan of action to perform internal O&M Audits and quality assurance reviewsTracks action item recommendations resulting from assessments through to completion. Schedules gap analysis, audits, third party reviews and other means/ methods of QA related to programs/activities impacting pipeline safety.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Ability to perform detail-based analysis; good problem-solving skillsGood written and verbal communication skills Ability to communicate and interact effectively with employees, contractors, customers, municipal officials, business organizations, environmental groups, and community-based organizationsUnderstanding of Federal and state (CT and MA) compliance requirementsAbility to gain trust quickly and to maintain confidentiality and credibility with clients and partners at all levels within the organizationMust be capable of analyzing technical data/recordsDemonstrated strong analytical and critical thinking skillsFamiliarity with industry codes and standards or a technical background is helpful

Education:

A Bachelor’s Degree required, preferably in Engineering, Business Management or Administration, Accounting/Finance, related degree or equivalent experience

Experience:                         

Minimum of three (3) to five (5) years utility or related experience. Pipeline Safety Management Systems, Quality Assurance Project Management and/or Compliance and Risk Management experience preferred

Compensation and Benefits

Eversource offers a competitive total rewards program. The salary range for this position starts is $85010.00 to $94450.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Working Conditions:

Work is performed primarily in an office environment which requires sitting, standing, walking and climbing stairs. It also includes field visits which may include construction sites, rough terrain and production facilities.Job requires traveling to other operating districts and companies within and outside of the state.Must be available to work emergency storm assignment as required.Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Work includes calculating, comparing, technical writing, editing, planning, evaluating, interpreting, organizing, consulting, analyzing, designing, documenting, specifying, coordinating, implementing, presenting, etc. This role works in an environment that often requires the performance of multiple simultaneous activities where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

Know the business plan and how your role connects to itIdentify problems, issues; take responsibility for resolutionSet high standards for self; deliver quality performanceRaise ideas for improvementCommunicate, communicate, communicate

Build Trusting Relationships

Follow through on commitments made to manager, colleagues, and customers.Address difficult or controversial issues and encourage others to do the same.Have honest dialogue with others

Manage and Develop People

Set performance goals that align with department and company goalsMeet regularly with your supervisor/manager to discuss your performanceSeek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

Work collaboratively within and across the organization to achieve “One Company” and other goalsRecognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

Proactively seek out opportunities to improve business performance and customer service.Respond positively to new demands or circumstancesExhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Please submit a resume with your application.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.