Summary The Veterans Health Administration (VHA) expands the provision of patient care to various settings by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to routinely and proactively manage diseases to prevent healthcare crises. Programs that utilize telehealth for patient care coordination are administered in accordance with established VHA standards are consistent with VISN level and facility level policies and procedures. Responsibilities The purpose of this position is to provide administrative support that includes leadership and consultation, technical support, analytical and evaluative techniques, logistics, including the ability to identify, develop and/or support initiatives, which will enhance service delivery to Veterans receiving telehealth services. Duties include but are not limited to; Collecting and analyzing workload data, performance improvement data and assessment data using a variety of national, VISN, and local data bases. Collecting and analyzing telehealth and access data in collaboration with the GPM and clinical service lines in establishing areas of need and possible telehealth expansion. Coordinates and analyzes national, VISN and local data collection for the telehealth service line. Analyze financial and workflow impacts of proposed polices/programs and makes recommendations. Tracks and analyzes Telehealth program performance data to identify impact in regard to clinical outcomes and overall telehealth utilization. Develops workflow charts, graphs and internal mechanisms; too show trending data, workflow efficiency and program development. Serves as the POC for telehealth equipment vendors related to equipment ordering, technical issues, equipment refreshes and new equipment Telehealth Clinical Technician (TCT) training. Attends national and VISN technology meetings to be knowledgeable about deadlines and equipment updates. Serves as the IT Liaison for the telehealth program. Prepares recruitment documents for open Telehealth positions. Processes and manages employee folders. Promote and enforce compliance with telehealth targets, measures, metrics and policies. Tracks, creates and updates Telehealth Service Agreements as per policy. Transcribes minutes for all Telehealth program meetings. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD029160 and PD029170 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/21/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Grade Determinations: The following criteria must be used when determining the appropriate grade assignment of candidates: You may qualify based on your experience and/or education as described below: GS 7 Specialized Experience and/or Education: One year of specialized experience equivalent to at least the next lower grade (GS 5) level. This is a developmental position, which provides overall operational and administrative management support. The incumbent must have the ability to apply skills and knowledge to routine and non-routine assignment, and adherence to basic policy and instruction. OR, 1 full year of graduate level education, such education must demonstrate the knowledge, skills, and abilities necessary to do the work. NOTE: A transcript must be submitted with your application. OR, Superior academic achievement, NOTE: A transcript must be submitted with your application. Or, Combination: Education and Experience GS 9 Specialized Experience and/or Education: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; and Communicate effectively orally and in writing. OR, Master's or equivalent graduate degree, NOTE: A transcript must be submitted with your application. OR, 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related, NOTE: A transcript must be submitted with your application. OR, Combination of education and experience: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-7 and GS-9. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.) Example: The position to be filled is a Management Analyst, GS-343-9. An applicant has 6 months of specialized experience equivalent to GS-7 and 1 year of graduate level education. The applicant meets 50 percent of the required experience but none of the required education, since he or she does not have any graduate study beyond that which is required for GS-7. Therefore, the applicant meets only 50 percent of the total requirement and is not qualified for the position. (The applicant's first year of graduate study is not qualifying for GS-9.) You will be rated on the following Competencies for this position: Administration and Management Analytical Reasoning Capacity Management Client Orientation Internal Controls/Integrity Organizational Performance Improvement Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The full performance level of this vacancy is GS 9. The actual grade at which an applicant may be selected for this vacancy is in the range of GS 7 to GS 9. Perferred Experience: Previous experience with data analysis of frequent Telehealth data sites such as Power BI, VSSC, and Virtual Care Scorecard. Experience auditing for quality. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Typically, the employee may sit comfortably to perform portions of the work. However, there is periodic walking, standing, bending, or carrying of light items such as medical records, instructional material, books and manuals. No special physical demands are required to perform the work. Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles. The work area is adequately lighted, heated, and ventilated. Position may require occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application, if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.