Summary The Facility Telehealth Program Analyst is a full-time position that reports to the Nurse Manager/Facility Telehealth Coordinator (FTC) and is located at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA) (VISN 6), Hampton Veterans Affairs Medical Center (VAMC), Hampton, Virginia. Telehealth services supports the continuum of patient care by utilizing innovative technologies to assist with day-to-day program operations. Responsibilities Duties include: The Telehealth Program Analyst position is required to monitor Telehealth and operations throughout the Hampton VAMC/Health Care System using state-of-the-art, clinical technologies and partnerships which provide access of care to Veterans. This position supports the delivery of health care through all Telehealth modalities: synchronous, asynchronous, and remote monitoring; therefore, it is imperative that the incumbent is a subject matter expert (SME) for all Telehealth and Connected Care technologies as well as the information technology (IT) platforms, processes, and systems that VA utilizes with which these technologies must integrate. Provides support to the Facility Telehealth Coordinator (FTC) and/or Supervisor in implementation of program technical initiatives, and implementation, management, and evaluation of all Telehealth and Connected Care technologies/applications, in support of the Facility Telehealth Program and in accordance with guidance, policies and procedures issued by the VISN and the national Office of Connected Care and Telehealth in VA Central Office (VACO). Maintains a working knowledge and serves as an SME for all Telehealth and Connected Care technologies, programs and reports. Expected to work independently to serve the needs of facility Telehealth and IT staff. Provides technical support and consultative assistance for the facility Telehealth programs, technologies, and systems. Keeps organized records of equipment; serial numbers; software configurations; distribution; utilization and operational statuses. Schedules and provides telehealth technology maintenance, readiness, reviews, and reports; provides downtime notice reports and maintenance due reports. Incumbent monitors the local Telehealth communications network activity. Uses qualitive research to understand concepts, thoughts, or experiences allowing the ability to gather in-depth insights on topics that are not well understood. Incumbent will research work processes (best practices) in various organizations to identify, analyze, and recommends solutions to problems in organizational structure, staffing, administrative procedures, work processes, or workload distribution. Utilize management principles and concepts to prepare fact findings presentations; assist in preparation for short and long-term management plans and ideas based on current and projected data. Creates reports based on that information that include a synopsis of the issue or proposal, background, problems identified (pros and cons) observations, options for change, and recommendations for action. Work Schedule: Monday-Friday, 8:00a-4:30p Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD030040 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/07/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying analytical and evaluative techniques to the identification, consideration and/or resolution of issues and problems; understanding of agency programs, policies, and objectives; accurately tracks, researches, and reports information to gather in-depth insights on topics, Utilize management principles and concepts to prepare fact findings presentations; assist in preparation for short and long-term management plans and ideas based on current and projected data, Uses MS Word, MS Excel, MS Outlook or other comparable e-mail, MS PowerPoint, uses the Veterans Health Information & Technology Architecture (VistA) and regularly uses SharePoint. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, LL.B., or J.D., if related (unofficial transcripts required). OR, Combination: Combination: Applicants may also combine education and experience to qualify at this level. Possess equivalent combinations of successfully completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: Data Management Manages and Organizes Information Project Management Research Team Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands of the work are generally minor. Work is is primarily sedentary in nature and typically performed in an adequately lighted and climate-controlled office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.