Summary The Program Analyst serves as a member of a team that provides information and analytical support for leaders and field managers. The incumbent works independently and responds to requests for information, support, and collaborates with program offices as needed to manage critical aspects of field operations, design and development of information, analytic studies, reports, dashboards and scorecards. The incumbent develops and implements systems providing oversight of critical functions. Responsibilities Support the data analysis, product development and reporting needs, including the development of internal operational tools (like webhit and product satisfaction reporting) as well as tools to help leadership at all levels of the organization better manage the delivery of healthcare and associated business functions. Consult with internal customers and staff to understand customer needs, document requirements, develop solutions, both in conceptual design and technically coding/prepping the data and developing the tools, and ensure that the initiatives being delivered are of a high standard in terms of fit for purpose, design and code. Analyze, design, development, testing, maintenance and support of products built using Microsoft Business Intelligence (BI) Suite, including Integration Services, Analysis Services, Reporting Services, Pyramid Analytics, .NET Applications, and all associated Extract/Transfer/Load (ETL) activities to prepare the data, apply business rules and quality assurance, and stage the data for reporting. Exercise initiative and to collaborate effectively with its field and program office stakeholders as well as field users of products developed with complex and competing activities such as constant changes to the technologies used and increased and competing demands for more products to be developed. Independently, designs and implement data reporting systems like Reporting Services Reports, OLAP cubes and subsequent front end tools for interacting with the cubes (i.e. Pyramid Analytics), or .NET applications for retrieving and displaying statistical data from various VA databases and sources on the VSSC website or on our internal portals. Design and implement national studies and analyses and performing analytical and evaluative work related to specific content areas for which the VSSC Management team is responsible. Design and develop national tools and knowledge products, including surveys, databases, and reports, etc. like the Emergency Medicine Management Tool, Integrated Flow Management Tool, various Statistical Process Control and G-Chart tools on Clinical Quality metrics, and many others. Collaborate with field leaders to identify needs and develop information products to meet those needs like Utilization Management, Financial Management, Patient Flow, Quality Management, Workload Capture, and Business Operations. Evaluate data from the various VA data systems and make recommendations to our stakeholder partners as to the availability, quality, and usability for effective organizational changes, including those related to the collection and analysis of information. Produce analytical reports and studies that are made available to a wide-variety of constituents, including oversight bodies and external stakeholders such as Office of the Inspector General (OIG), Government Accounting Office (GAO), Office of the Medical Inspector (OMI) and numerous contractors trying to better understand VHA activities. Translate data into meaningful management information by defining business rules, working with stakeholder on needs, data cleansing strategies, metric and goal definition, and report development for recurring delivery to our customers on the VSSC website. Work Schedule: 8:00am-4:30pm, Monday - Friday Compressed/Flexible: Available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is a virtual position. Position Description/PD#: Program Analyst/PD66009A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized This job announcement will remain open for 10 business days. The initial application review cut-off for this job announcement is 100 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (100 applications) may not receive consideration unless otherwise requested by management. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/21/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: A Selective Placement Factor has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for this position. Selective Placement Factors represent knowledge, skills, or abilities that are essential for successful job performance and cannot reasonably be acquired on the job during the period of orientation/training customary for the position. Selective Placement Factors will be used for qualification purposes. You must provide evidence of your knowledge, skills, or abilities that meet the Selective Placement Factor in your resume in order to receive credit. Applicants with no evidence of the Selective Placement Factor present in their resume will be disqualified from consideration. Selective Placement Factor: Experience developing automated information products such as analyses, reports, and data using Structured Query Language (SQL), SQL Server Management Studio (SSMS), and/or Visual Studio. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Designing and developing national tools and knowledge products, including surveys, databases, and reports associated with clinical cohorts, clinical services, disease screening, detection and prevention, clinical quality metrics, patient care, panel management and patient populations, and business and management operations; 2) Translating data into meaningful management information by defining business rules, working with stakeholder on needs, data cleansing strategies, metric and goal definition, and report development for recurring delivery to customers; 3) Analyzing, designing, developing, and validating products and projects assigned; 4) Collaborating internal and external organizations to standardize, harmonize, and converge on the design, validation, deployment and maintenance of data, information, analytics, and reporting; 5) Identifying, extracting, collecting, analyzing and managing of data and information from a wide variety of internal sources. You will be rated on the following Competencies for this position: Data Management Customer Service Database Administration Software Development Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate controlled office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.