Job Description:

The incumbent of this position is a support member to the Youth Community Support team and is responsible for organizing, coordinating and monitoring all non-clinical operations of Youth CPRP under the direction of the team leader; providing receptionist activities including triaging calls, coordinating communication between the team and clients, de-escalating situations with clients who have increases of symptomatology, and assisting clients, their families and agencies to get answers to questions.

Essential Job Functions: 

Prepare/enter the monthly, weekly and daily schedules for Community Support Specialists

Participate in team staffing meetings 

Order and maintain unit supplies, equipment, and furniture;

Record admissions and discharges to provide a source of information for statistical reports.

Maintain CPRP client charts according to the standards set forth; set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor Youth Community Support clinical charts in coordination with the team leader. 

Collect necessary data to prepare reports or track statistical information. 

Act as point of contact for agency policies, assist with updating as needed. 

Greet the public in a pleasing and helpful manner. Display professional attitude in using the telephone and in person. Provide backup assistance with telephones based on absences or workload overflow. 

Provide oversight of all landline and cellular phone accounts. 

Provide triage and coordinate communication between the team and clients; get answers to questions for clients, families, community resources and agencies; work with callers to relieve urgent situations or to temporarily manage them until other staff are available; attend to symptomatic behavior of clients who come into the Youth and Family office.

Effective communication of referrals and client/patient information to all disciplines.

Thorough and accurate completion of Screening/Admission paperwork with the understanding of the requirements and importance of the paperwork.

Knowledge, Skills, and Abilities:

Exceptional knowledge and skill in administrative assistance. 

Strong skills working with Microsoft Office Applications including, but not limited to Excel, Word, and PowerPoint. 

Ability to effectively communicate with diverse workforce. 

Highly detail oriented, skilled in accuracy. 

Ability to work with information in a confidential manner.

Organization skill set and ability to make contacts and establish relationships.

Knowledge of computer software.

Experience and Education Qualifications:

May have education and experience in the field of human services; or office management or both.

Supervisory Requirements:

None

Employment Requirements:

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

Completion of New Hire Orientation at the beginning of employment.

All training requirements including Relias at the beginning of employment and annually thereafter.

Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Places for People is a Smoke and Tobacco Free Workplace.