Assist with providing administrative leadership, guidance, and feedback to staff to facilitate smooth operations including on-call duties. Assist with the completion of all required documentation as required by policy and/or state regulations. Assist with ensuring active treatment is established and provided in a therapeutic environment at all times. Provide community relations and customer service to the community and clients being served. Provide the day to day monitoring at the day program center. Communicate all Risk Management issues and all other required information to the Program Director on a daily basis as required by state and company policy, in a timely manner. Assist with ensuring personnel actions are carried out on staff accurately and timely including hiring, training, evaluating and monitoring with documentation submitted in a timely manner. Ensure all provisions of the day program services for the facility comply with governing regulations. Respond in an appropriate manner to family/guardian and individual concerns in a timely manner. Participate in the diagnostic/evaluation process as needed discussing clinical impressions and appropriateness of individuals for day program services as required. Assist with the monitoring of I/A reports and ensures necessary follow-up is completed in a timely manner; ensuring notification is made to appropriate authorities and personnel in a timely manner. Assist with supervising record maintenance and Quality Assurance processes insuring full compliance with all required documentation in each individual’s record. Assist with supervising all transportation maintenance and processes to ensure vehicle safety and compliance. Assist with ensuring maximum use of all authorized hours. Demonstrate the ability to adhere to all Millcreek and HCBS ID/DD program policies and procedures. Follow all safety policies and adheres to all workers’ compensation program guidelines.