IMPORTANT APPLICATION INSTRUCTIONS:

Upload Resume or Curriculum Vitae for automatic population of information to the application.The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Director of Academic Advising, the part-time Program Associate functions as the point of contact for the CCHL Student Success Center, supporting major events and programs throughout the year. The Program Associate provides administrative support for Career & Internship Services and Academic Advising in the College for Community Health.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Serve as the primary point of contact for the College for Community Health Student Success Center, responding to inquiries from students, faculty, staff, and external stakeholders, and serving as the office’s front desk greeter.      

Manage the student worker schedule to ensure front desk coverage at all times.

Represent CCHL Student Success Center at Open House, Freshman/Transfer Orientation, and other events throughout the year.

Assist with social media/web content creation, the production and distribution of promotional materials and mass email communications, and the monitoring of the Center’s Canvas sites.

Assist in the facilitation of small group workshops and presentations for both career & internship services and academic advising.

Oversee the Handshake system, including approving jobs assigned to our college, answering employer questions, scheduling information sessions, career fairs, and sending out emails and announcements to students regarding upcoming events.

Critique cover letters and resumes through Handshake and/or meet with students individually to conduct document reviews.

Generate monthly and semester reports from Handshake, 12Twenty, and other systems; assist with the analytics for the end-of-the-year report. 

Provide bi-weekly/monthly outreach to CCHL UG students regarding drop-ins, important deadlines, events, etc. via Navigate, CCHL email, phone, or text.

Document engagement efforts in Navigate.

Follow-up with students to ensure connection with referrals and resolution of issues.

Assist with data analysis and assessment efforts using university resources like Tableau, Cognos and Qualtrics.

Perform other duties as assigned.

Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED: 

Bachelor’s degree from an accredited college of university in the area of education, human services, English, or related field.

Minimum one (1) year of professional experience at a higher education institution.

Personable, with strong verbal and written communication skills.

Exceptional organizational and teamwork skills.

Proficiency in Microsoft Office (Excel, Word and PowerPoint), comfortable working with social media and have the ability to quickly learn new applications.

Responsible, confident and welcomes the opportunity to make suggestions, contribute ideas and get involved in the programs and services.

Ability to work well with people of varied backgrounds and talents.

Demonstrate understanding of excellent customer service.

PREFERRED:

Experience in Career Services or Academic Advising.

Experience working with Handshake, Navigate, and Banner a plus.

PROCEDURE FOR CANDIDACY
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Department

CCHL/Academic Advising

Position Type

Professional - Non-Faculty

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at 
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities.  The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/