Program Asst, Crisis Response Job Details Job Location Schenectady-Genium-PCFC - Schenectady, NY Position Type Full Time Education Level Associates Salary Range $20.00 - $22.00 Hourly Travel Percentage Negligible Job Shift Day Job Category Admin - Clerical Description POSITION SUMMARY This position is responsible for maintaining smooth and patient-centered care for clients receiving services from the Crisis Response Division, as well as maintaining Division databases. ESSENTIAL DUTIES AND RESPONSIBILITIES + Respond to and direct calls to the appropriate staff and/or department from community partners and other agency staff while engaging with callers with a kind, caring, and positive attitude. + Compile Behavioral Health Division program data in a report summarizing information requested by Chief Officer of Behavioral Health. In addition, this position will support reporting needs for programs. + Alert clinicians and prescribers when documentation is required. + Scan paper documents over to responsible Care Associate or attach to appropriate participant ECR record and collaborate with other staff to ensure all documents are sent for credentialing. + Order office supplies for all programs within the Behavioral Health Division. + Maintain and support each programs on call schedule. + Assist with the onboarding of Behavioral Health Division staff to ensure all supplies, sign on, and systems are set up for new staff. + Review and distribute all incoming faxes and mail for Division. + Maintain email distribution lists specific to Behavioral Health Division. EDUCATION and/or EXPERIENCE + Requires an Associates degree (Bachelors preferred) + Three years of related experience + Requisite education and experience CERTIFICATION / LICENSURE + None required