PURPOSE OF POSITION

The Older Females Shelter Program Coordinator oversees the 24/7 day-to-day operations of a Shelter site funded by the New York City Department of Youth and Community Development that houses 20 single young females, aged 21-24.  Reporting to the Director of Youth Shelter, the Coordinator is a leader of a team that includes Case Managers and Resident Advisors (who also have cooking and security responsibilities).  Overall, the Coordinator will lead their team to achieve the goals of the Shelter program: assess and address any immediate trauma experienced by the young female seeking shelter, assist the young female with their individual goals, and ensure that the site embraces a culture of safety and is well-maintained

Additionally, this position requires independent judgment and proactivity, as the Coordinator will be working within a newly opened, stand-alone site.  Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position. 

 

DUTIES AND RESPONSIBILITIES

 (Responsibilities to include but not limited to the following)

Program Design and Implementation

Assists the Director of Shelter and other senior staff in the evolution of the Older Females program design including but not limited to: refining program operations as needed, collaborating with performance measurement and compliance staff to determine programmatic goals and metrics for the program; assisting in refining a program manual and policies to meet the specific needs of the site; and determining staffing and shift structures for the site.

Collaborates with operations and facilities leadership on the final physical development of the site and move-in of staff, youth, and furniture.

Management and Compliance

Work closely with the Child Protection, Program Compliance and Data Systems teams to ensure site compliance with regulatory and accreditation requirements, and manage program metrics.

Work closely with dedicated Facilities and Housekeeping staff to ensure the building is well-maintained. 

Ensures high-quality day-to-day operations of the Older Female Shelter program within the site.

Ensures the hiring and training of all staff within the siSupervises and develops a program team with a strong sense of accountability for achieving positive outcomes and complying with CHNY policies and other entities' regulations and requirements.

Ensures programmatic compliance with regulatory and other requirements. Ensures and/or conducts dry audits of programs and takes a lead role in live audits with funders and other regulatory bodies.

Oversees staff scheduling for the site, maintains program census and ensures that staff to youth ratio is met at all times.

Oversees and implements evidence-based models and other proven practices, and identifies and meets the training needs of the staff.

Collaborates with supervisors of specialty staff to ensure staff is receiving appropriate supervision and the needs of clients are being met.

Effectively utilizes data and information systems to evaluate programs and inform decision making and development of performance strategies.

Assesses incidents, reviews the appropriateness of incident management, and ensures that all protocols are followed.

Ensures that all child protection policies and processes are followed with complete accuracy and that the culture of the site focuses on child protection.

Ensures that all case files (electronic and paper) are accurate, comprehensive and up to date for all youth.

Develops and maintains positive relationships with internal and external partners and stakeholders. 

Leadership and Coaching

Manages the performance evaluation and professional development of a team of professional staff.

Serves as a champion of new initiatives and evidence-based models that are implemented within the program site and lead their implementation with the staff.

Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.

Promotes a healthy, inclusive and equitable organizational culture and a thriving, engaged staff.

Always uphold CHNY's mission, vision, and principles, standards of conduct, policies and procedures.

Other job duties as assigned.

Management and Leadership  

Always upholds CHNY’s mission, vision and principles, standards of conduct, policies and procedures.

Performs other duties as assigned and needed.

SUPERVISORY DUTIES

This position supervises Case Managers and Resident Advisors