Overview Family Medicine Residency Programs South Clinic, with travel to other locations as required Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon: Employee engagement, empowerment and growth Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better An atmosphere of caring and quality that cascades throughout the organization The Program Coordinator I (PCI) is responsible for day-to-day administration of the Family Medicine residency program and assists with the day-to-day administration of the Family Medicine Residency Program. The PCI assists the Program Director (PD) and Administrative Manager-GME in developing and maintaining the educational quality of the training program and ensuring compliance with ACGME accreditation standards and other regulatory requirements. The PCI functions as a liaison between the Fellowship Program Director, fellows, GME Office, participating sites, and other departments. PCIs should be knowledgeable about compliance and regulatory requirements at the various training sites in which their residents/fellows rotate. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates educational activities (e.g., didactic conference schedule, Grand Rounds, etc.) that support the Fellowship Program’s curriculum and adhere to ACGME requirements. Provides guidance to residents/fellows on program and GME policies, and non-clinical aspects of the program. Coordinates creation, dissemination and monitoring of annual Fellowship rotation, clinic and call schedules; updates schedules periodically to maintain accuracy. Assists with same for the FM Residency Coordinates creation, dissemination and monitoring of resident/fellow, faculty, and program evaluations. Coordinates and/or supports accreditation activities - ACGME Site Visits, Internal Reviews, annual program reviews, etc. as needed. Manages Fellowship duty hour reports and supports reporting compliance; assists with same for the FM Residency. Assists in supporting compliance to GME policies and procedures and related departmental policies. Coordinates fellow recruitment and selection process and assists with same for the IM Residency. Assists the PD and faculty in planning, developing, and implementing residency/fellowship program quality improvement activities CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. EDUCATION & EXPERIENCE Bachelor’s Degree Preferred Experience working in a Graduate Medical Education environment preferred. CERTIFICATION/LICENSURE TAGME Certification Preferred ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES This job requires great attention to detail and the ability to multi-task. WORK ENVIRONMENT The noise level in the work environment is usually quiet. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. INFORMATION ACCESS Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director. WORK CONTACT GROUP Partners, physicians, vendors SPECIAL PHYSICAL DEMANDS LEVEL OF SUPERVISION Responsibilities include interviewing residents/fellows; addressing complaints and resolving problems; employee adherence to annual education and certification requirements. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.