The Department of Developmental Services (DDS) is seeking a mission-driven and dedicated individual to fill the role of Support Services Coordinator for the Commonwealth Community Services (CCS) in the Central/West Region of the Commonwealth. In this role the selected candidate will provide support services in the areas such as purchasing, vehicles, inventory, home maintenance and MAP. Additionally, the Support Services Coordinator will provide administrative and operational support, and track and maintain key information for the Administrative Office including the Director of CSS.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

State Owned/Leased Vehicles

Obtain, update, and prepare monthly status reports on each vehicle including mileage and condition.assist in the development and monitoring of a tracking system for vehicle maintenance as well as obtaining and dispensing gas cards.Serve as a liaison with the Central/West Business Office, coordinate, obtain and dead-line vehicles with OVM and the residences.Develop yearly replacement vehicle proposals, recommend vehicle deployment and update current vehicle status.Assist in identifying, developing, and coordinating policies and procedures affecting vehicles, including accidents, maintenance, repair, dead-lining and purchases.Train staff in policies and procedures related to vehicles including conducting road training for newly hired staff.Act as the point person to residences regarding all vehicle business, track vehicle repair costs as necessary, assist in providing alternate transportation when vehicles are down and attends National Safety Council Training.

Inventory

Assist with the development of an inventory control system, policies, and procedures in conjunction with appropriate Regional and CCS staff.Assist with the development and implementation of a regular monitoring system for both personal and state equipment per state requirements.Monitor the implementation of the system and provide feedback to the Director of CCS, and liaison with the Regional Office on all inventory control matters.Maintain and update PPE inventory and distribution to CCS homes while ensuring proper communication with the Director, PD’s, and RS’s.Update as needed inventory of all state-owned lifts assigned to CCS residences and the ATC shop as well as communicating with PT’s and the Director to deploy lifts.Communicate with PD and RS to identify broken and surplus state-owned property that is stored in sheds and basements and coordinate the removal of all items per DDS/Central/West procedures.

Training

Assist with the coordination of training for new employees and other trainings as identified including transportation and provide Part II RS training for newly hired/promoted RS personnel.

Office Safety

Function as the CCS liaison with the Regional Office and Building Landlord for all safety issues identified and conducts annual walk-through.

Housing Services

Assist the Director and PD with housing issues in state owned, housing authority and DCAM lease properties.Conduct at least one Home Safeguard review of every residence in CCS, coordinate schedule of visits with each PD, utilize the forms/audit tool developed by PD, and provide feedback to PD and RS as needed.Assist Business Office in coordinating the yearly servicing of fire extinguishers in the homes and wheelchair vans.

MAP Registration

Complete and tracks MAP registrations for all CCS homes, and submit completed applications.Maintain and update listing of CCS home contact information, obtain signatures, scans, and submit all relative documentation required and ensures MAP registration is provided to appropriate home, MAP auditor, RN-V, RS, RN, PD.

Required Qualifications:

Demonstrated language skills that allow for two-way communication as well as the ability to follow written and oral instructions.Proficiency in gathering information through observation and questioning individuals, examining records and documents, maintain confidentiality and overall discretion.Ability to write clearly and concisely, expressing thoughts clearly and developing ideas in logical sequence.Capacity to interact with people who are under physical and/or emotional stress, maintain a calm manner in stressful or emergency situations and the ability to exercise sound judgement.Documented experience work in a team setting, group situations as well as individually through remote work technology.Ability to establish rapport and deal tactfully with persons from varied ethnic, cultural, or economic backgrounds.Aptitude to understand, apply and explain the laws, rules, regulations, procedures, guidelines, and policies governing assigned unit activities.High level of Sensitivity to the feelings of persons who are developmentally disabled including the knowledge of abnormal behavior symptoms and patterns.Understanding of training methods and techniques and the ability to conduct trainings.Proficient in Microsoft Office software, as well as remote works software such as Zoom, WebEx and Microsoft Teams.

Please Note:

This position is located in Northampton, MA

Schedule: 9:00am - 5:00pm

Days Off: Sunday/Saturday

Flexibility required to meet the needs of the program/area office.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit:www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

· Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

· Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theADA Reasonable Accommodation Online Request Form.

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at617-979-8500for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

The Department of Developmental Services (DDS) is seeking a mission-driven and dedicated individual to fill the role of Support Services Coordinator for the Commonwealth Community Services (CCS) in the Central/West Region of the Commonwealth. In this role the selected candidate will provide support services in the areas such as purchasing, vehicles, inventory, home maintenance and MAP. Additionally, the Support Services Coordinator will provide administrative and operational support, and track and maintain key information for the Administrative Office including the Director of CSS.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

State Owned/Leased Vehicles

Obtain, update, and prepare monthly status reports on each vehicle including mileage and condition.assist in the development and monitoring of a tracking system for vehicle maintenance as well as obtaining and dispensing gas cards.Serve as a liaison with the Central/West Business Office, coordinate, obtain and dead-line vehicles with OVM and the residences.Develop yearly replacement vehicle proposals, recommend vehicle deployment and update current vehicle status.Assist in identifying, developing, and coordinating policies and procedures affecting vehicles, including accidents, maintenance, repair, dead-lining and purchases.Train staff in policies and procedures related to vehicles including conducting road training for newly hired staff.Act as the point person to residences regarding all vehicle business, track vehicle repair costs as necessary, assist in providing alternate transportation when vehicles are down and attends National Safety Council Training.

Inventory

Assist with the development of an inventory control system, policies, and procedures in conjunction with appropriate Regional and CCS staff.Assist with the development and implementation of a regular monitoring system for both personal and state equipment per state requirements.Monitor the implementation of the system and provide feedback to the Director of CCS, and liaison with the Regional Office on all inventory control matters.Maintain and update PPE inventory and distribution to CCS homes while ensuring proper communication with the Director, PD’s, and RS’s.Update as needed inventory of all state-owned lifts assigned to CCS residences and the ATC shop as well as communicating with PT’s and the Director to deploy lifts.Communicate with PD and RS to identify broken and surplus state-owned property that is stored in sheds and basements and coordinate the removal of all items per DDS/Central/West procedures.

Training

Assist with the coordination of training for new employees and other trainings as identified including transportation and provide Part II RS training for newly hired/promoted RS personnel.

Office Safety

Function as the CCS liaison with the Regional Office and Building Landlord for all safety issues identified and conducts annual walk-through.

Housing Services

Assist the Director and PD with housing issues in state owned, housing authority and DCAM lease properties.Conduct at least one Home Safeguard review of every residence in CCS, coordinate schedule of visits with each PD, utilize the forms/audit tool developed by PD, and provide feedback to PD and RS as needed.Assist Business Office in coordinating the yearly servicing of fire extinguishers in the homes and wheelchair vans.

MAP Registration

Complete and tracks MAP registrations for all CCS homes, and submit completed applications.Maintain and update listing of CCS home contact information, obtain signatures, scans, and submit all relative documentation required and ensures MAP registration is provided to appropriate home, MAP auditor, RN-V, RS, RN, PD.

Required Qualifications:

Demonstrated language skills that allow for two-way communication as well as the ability to follow written and oral instructions.Proficiency in gathering information through observation and questioning individuals, examining records and documents, maintain confidentiality and overall discretion.Ability to write clearly and concisely, expressing thoughts clearly and developing ideas in logical sequence.Capacity to interact with people who are under physical and/or emotional stress, maintain a calm manner in stressful or emergency situations and the ability to exercise sound judgement.Documented experience work in a team setting, group situations as well as individually through remote work technology.Ability to establish rapport and deal tactfully with persons from varied ethnic, cultural, or economic backgrounds.Aptitude to understand, apply and explain the laws, rules, regulations, procedures, guidelines, and policies governing assigned unit activities.High level of Sensitivity to the feelings of persons who are developmentally disabled including the knowledge of abnormal behavior symptoms and patterns.Understanding of training methods and techniques and the ability to conduct trainings.Proficient in Microsoft Office software, as well as remote works software such as Zoom, WebEx and Microsoft Teams.

Please Note:

This position is located in Northampton, MA

Schedule: 9:00am - 5:00pm

Days Off: Sunday/Saturday

Flexibility required to meet the needs of the program/area office.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit:www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

· Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

· Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theADA Reasonable Accommodation Online Request Form.

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at617-979-8500for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.