Program Coordinator I Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4826262) Apply  Program Coordinator I Salary $37,782.00 - $66,120.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-01920 Department Dept of Transportation Division Division of Motor Vehicles Opening Date 02/12/2025 Closing Date 2/18/2025 11:59 PM Eastern Job Class Title Program Coordinator I Position Number 60031284 Section Division of Motor Vehicle/ License and Theft Bureau/ Dealer Unit Salary Grade NC08 + Description + Benefits + Questions Description of Work This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities. The License and Theft Bureau is the law enforcement arm of the Division of Motor Vehicles. The Bureau is responsible for all crimes related to DMV matters, including but not limited to, the enforcement of all statutes and regulations of North Carolina by investigating crimes, analyzing evidence, and identifying and apprehending criminals. The Bureau is charged with enforcing regulations related to automotive dealerships, vehicle inspection stations and vehicle repair and storage businesses with the goal of preventing fraud and impositions on the public. The primary purpose of this position is to process applications, maintain records and files and expedite the processing and issuance of licenses, plates, and documents necessary for motor vehicle dealers and salesmen to be licensed. This position is responsible for providing quality customer service and accurate information to customers in-person, by telephone and/or through electronic means. Additionally, this position is responsible for responding to questions and complaints by researching and providing a resolution to the situation. This position is responsible for citing statutory requirements and providing interpretations of the North Carolina laws, codes and agency policies that govern dealer licensing. This position shall assign the plate inventory for the Unit and complete the daily deposit. The program area for this position includes one or more of the following: working knowledge of License and Theft Bureau Dealer unit processes and procedures, working knowledge of NC laws, codes and agency policies that govern dealer licensing. Knowledge, Skills and Abilities / Competencies Applicants must submit an application that clearly reflects work experience that demonstrates the following: + Experience interpreting and/or explaining policies, procedures, and laws. + Experience explaining and interpreting policy and procedures, administrative codes, and North Carolina General Statutes, as it relates to dealer rules and regulations. + Experience collecting monies and fees. + Demonstrated ability to establish and maintain effective working relationships with internal and external stakeholders. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail. Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience. Supplemental and Contact Information Keata Jones 919-615-7843 Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) + Yes + No 02 Are you aware that this position is located at the DMV in Raleigh, NC? + Yes + No 03 Which of the following best describes your level of experience interpreting and/or explaining policies, procedures, and laws? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 04 Explain how you have experience interpreting and/or explaining policies, procedures and laws. 05 Which of the following best describes your level of experience explaining and interpreting policy and procedures, administrative codes, and North Carolina General Statutes, as it relates to dealer rules and regulations? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 06 Explain how you have experience explaining and interpreting policy and procedures, administrative codes and North Carolina General Statues, as it relates to dealer rules and regulations. 07 Which of the following best describes your level of experience collecting monies and fees? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 08 Explain how you have experience collecting monies and fees. 09 Which of the following best describes the level of ability you have demonstrated establishing and maintaining effective working relationships with internal and external stakeholders? + None + Basic + Intermediate + Thorough 10 Explain how you demonstrated the ability establishing and maintaining effective working relationships with internal and external stakeholders. Required Question Employer State of North Carolina Website http://www.ncdot.gov/ Apply Please verify your email addressVerify Email