Program Coordinator III Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4846406) Apply  Program Coordinator III Salary $45,926.00 - $80,369.00 Annually Location Nash County, NC Job Type Permanent Full-Time Job Number 25-02792 Department Dept of Transportation Division Division of Motor Vehicles Opening Date 02/28/2025 Closing Date 3/6/2025 11:59 PM Eastern Job Class Title Program Coordinator III Position Number 60030922 Section Division of Motor Vehicle/ License and Theft Bureau – License and Theft Salary Grade NC12 + Description + Benefits + Questions Description of Work This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities. The License and Theft Bureau is the law enforcement arm of the Division of Motor Vehicles. The Bureau is responsible for all crimes related to DMV matters, including but not limited to the enforcement of all statutes and regulations of North Carolina by investigating crimes, analyzing evidence, and identifying and apprehending criminals. The Bureau is charged with enforcing regulations related to automotive dealerships, vehicle inspection facilities, and vehicle repair and storage businesses to prevent fraud and impositions on the public. The Inspection Unit is the branch within the License & Theft Bureau that offers safety/emissions inspection information to the Public, Station owners, Inspection Technicians, and DMV Inspectors. The unit is the primary source of licensing and regulation pertaining to the motor vehicle safety/emissions inspection program. This position processes safety/emissions stations out of business and requests investigations to be carried out as necessary. This position composes and proofs legal documents for stations that have committed violations. This position sets up the licensing of new stations and inspection mechanics. This position answers complex questions from internal members, enforcement personnel, and other state law enforcement agencies. This position must maintain an up-to-date knowledge of all current inspection laws. This position updates the inspection system on the status of suspensions and revocations for inspection stations, inspection mechanics, and inspection instructors. This position is also responsible for investigating and clearing all blocks that occur due to the Registration Denial Program. This position analyzes targeted data from various sources, such as the State Automated Driver's License System, State Titling and Registration System, and Maintenance Inspection Law Enforcement System, to determine whether fraud or impositions have been committed against the citizens of North Carolina. Fraudulent activities range from fraud used to obtain a DL/ID issuance, title fraud, stolen vehicles, odometer fraud, state inspection fraud, notice and storage fraud, and other violations specified within North Carolina General Statute Chapter 20. This position serves as a key resource in identifying, disclosing, and preventing criminal occurrences related to DMV credentials, motor vehicles, and state inspections. This position researches and interprets Federal Code, North Carolina General Statutes, Administrative Code, and Bureau Policies and Procedures. This position is accountable for collecting revenues and reconciling monies daily. This position works closely with supervisors on special projects and in the creation of new processes within the unit. The program area for this position includes one or more of the following: Experience with State Automated Driver License System (SADLS) and State Titling and Registration System (STARS), Criminal Justice Law Enforcement Automated Data Services (CJLEADS), (National Motor Vehicle Title Information System (NMVTIS), National Insurance Crime Bureau (NICB), National Crime Information Center (NCIC), and/or Maintenance Inspection Law Enforcement System (MILES). Knowledge, Skills and Abilities / Competencies Applicants must submit an application that clearly reflects work experience that demonstrates the following: + Experience using standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, calculators, and copiers. + Knowledge of office management techniques and relevant computer techniques to perform research, analysis, investigative reporting, and record management tasks, and the leveraging of databases (such as IWPM, CJLEADS, NMVTIS, NICB, NCIC, TLO,STARS, SADLES, Morphotrust and MILES). + Demonstrated ability to correctly resolve and/or direct customer complaints and issues related to License and Theft Processes. + Demonstrated ability to efficiently multi-task, manage, and coordinate information to complete various tasks and maintain the confidentiality of information accessed, retrieved, and transmitted. + Demonstrated ability to research data and apply deductive reasoning during data examination to provide pertinent investigative results and process-oriented information to law enforcement personnel. + Demonstrated ability to perform thorough analysis of gathered information to reveal and identify potential criminal violations and motives and communicate in writing or electronic format your findings to customers, internal members, and supervisory staff. + Experience with Microsoft Office applications and relevant internet resources related to the licensing of inspection stations, inspection technicians, and inspection instructors. Additional Expectations: The selected applicant must obtain DCI certification within six (6) months and maintain DCI Terminal Operator certification every two years. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail. Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience. Supplemental and Contact Information Keata Jones 919-615-7843; Rae’Jonna Rogers 919-615-7847 Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application). + Yes + No 02 Are you aware that this position is located in Nash County at the DMV Complex in Rocky Mount, NC? + Yes + No 03 Which of the following best describes your level of experience using standard office equipment, including, but not limited to, computers, printers, telephones, fax machines, scanners, calculators, and copiers? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 04 Explain how you have experience using standard office equipment, including, but not limited to, computers, printers, telephones, fax machines, scanners, calculators, and copiers 05 Which of the following best describes your knowledge of level of experience using office management techniques and relevant computer techniques to perform research, analysis, investigative reporting, and record management tasks, and the leveraging of databases (such as IWPM, CJLEADS, NMVTIS, NICB, NCIC, TLO, STARS, SADLES, Morphotrust, and MILES)? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 06 Explain how you have experience using office management techniques and relevant computer techniques to perform research, analysis, investigative reporting, and record management tasks, and the leveraging of databases (such as IWPM, CJLEADS, NMVTIS, NICB, NCIC, TLO, STARS, SADLES, Morphotrust, and MILES). 07 Which of the following best describes the level of ability you have demonstrated correctly resolving and/or directing customer complaints and issues related to License and Theft Processes? + None + Basic + Intermediate + Thorough 08 Explain how you have demonstrated the ability to correctly resolve and/or direct customer complaints and issues related to License and Theft Processes. 09 Which of the following best describes the level of ability you have demonstrated efficiently multi-tasking, managing, and coordinating information to complete various tasks and maintaining the confidentiality of information accessed, retrieved, and transmitted? + None + Basic + Intermediate + Thorough 10 Explain how you have demonstrated the ability to efficiently multi-task, manage, and coordinate information to complete various tasks and maintain the confidentiality of information accessed, retrieved, and transmitted. 11 Which of the following best describes the level of ability you have demonstrated researching data and applying deductive reasoning during data examination to provide pertinent investigative results and process-oriented information to law enforcement personnel? + None + Basic + Intermediate + Thorough 12 Explain how you have demonstrated you have the ability to research data and apply deductive reasoning during data examination to provide pertinent investigative results and process-oriented information to law enforcement personnel. 13 Which of the following best describes the level of ability you have demonstrated performing thorough analysis of gathered information to reveal and identify potential criminal violations and motives and communicating your findings in writing or electronic format to customers, internal members, and supervisory staff? + None + Basic + Intermediate + Thorough 14 Explain how you have demonstrated the ability to perform thorough analysis of gathered information to reveal and identify potential criminal violations and motives and communicate your findings in writing or electronic format to customers, internal members, and supervisory staff. 15 Which of the following best describes your level of experience with Microsoft Office applications and relevant internet resources related to the licensing of inspection stations, inspection technicians, and inspection instructors? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 16 Explain how you have experience with Microsoft Office applications and relevant internet resources related to the licensing of inspection stations, inspection technicians, and inspection instructors. Required Question Employer State of North Carolina Website http://www.ncdot.gov/ Apply Please verify your email addressVerify Email