Req #: 241614 Department: HARBORVIEW 9JNB MEDICAL SPECIALITIES/REHAB Posting Date: 12/17/2024 Closing Info: Closes On 02/04/2025 Salary: $3,861 - $5,521 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) Harborview Medical Center has an outstanding opportunity for a Program Coordinator - **Patient Scheduler** to join our Rehabilitation Medicine Clinic. **WORK SCHEDULE** •Full-time, 100% FTE (40 hours per week) •Day Shift Monday - Friday **DEPARTMENT DESCRIPTION** The Harborview's Rehab Medicine Clinic has an outstanding opportunity available for a full time (40 hours a week), day shift PROGRAM COORDINATOR. The PC coordinates all patient services such as admitting, discharge appointments, arranging diagnostic procedures, consultation requests, and scheduling services from other hospital departments in order to facilitate delivery of care to patients **POSITION HIGHLIGHTS** •Conveniently located near public transportation •Make a difference for the patients and employees we serve •Opportunity to provide career growth **RESPONSIBILITIES** •Coordinate complex scheduling of diagnostic procedures and consultations •Work with Patient Services Specialists (PSS) to schedule less complex referrals as well as appointments with scheduling directions in place •Facilitate scheduling of urgent referrals and procedures and work closely with Clinic medical director to triage •Communicate with discharge planner and Contact Center Complex Appointing Team to schedule priority patients with various clinics in a timely fashion •Verify outpatient benefit information for a seamless transition to clinic-based services •Ensure completeness and accuracy of registration and patient demographic data. •Manage a high volume of phone calls, emails, faxes, and letter correspondence pertaining to patient and/or provider follow-up, continuity of care, and referral decisions •Collaborate with PSS Supervisor and PSS to create, update and maintain all clinic templating that meets the needs of patients, clinic staff and providers. •Utilize system resources, including computerized information systems and staff from ancillary departments, and develop processes to meet the needs of the service and patients •Act as primary liaison for the patient with hospital, referring provider, insurance carrier, and outside agencies and staff from other health providers to coordinate activities involved in pre-operative planning •Assist patients with completing insurance forms and requests for information by providing documentation to facilitate coverage for scheduled visit, admission and/or procedure •Work with partner PCC to ensure planned procedures are pre-authorized in time prior to admission and follow-up on insurance denials. •Coordinate supporting documentation to facilitate and coordinate patient care involving agencies outside of HMC **REQUIREMENTS** •High school graduation or equivalent AND two years of experience in the program specialty •Scheduling and patient coordination skills with at least 1-2 years' experience processing referrals and scheduling patients, ideally in a larger volume medical system OP clinic •Familiarity with gender affirming care, the related coverage requirements (provider letters) OR •An equivalent combination of education/experience **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.