Our Client, a Waste Disposal company, is looking for a Program Coordinator Process maturity initiatives / Tech maturity initiative for their Houston, TX/Hybrid location. Responsibilities: + Coordinate and manage internal programs and projects, ensuring timely completion and alignment with company goals. + Act as a liaison between different departments to facilitate communication and collaboration. + Provide direct support to the internal customer support team, addressing inquiries and resolving issues promptly. + Develop and maintain documentation, including project plans, status reports, and process guidelines. + Assist in the creation and implementation of training materials and sessions for team members. + Monitor program performance and provide regular updates to management. + Identify areas for improvement and recommend solutions to enhance efficiency and effectiveness. Requirements: + Bachelor's degree in Business Administration, Project Management, or a related field. + Proven experience in program coordination or project management. + Strong organizational and multitasking skills. + Superior follow up skills + Excellent communication and interpersonal abilities. + Proficiency in Microsoft Office Suite and project management tools. + Ability to work independently and as part of a team. + Problem-solving mindset with a focus on delivering high-quality results. + Experience in customer support or a related field. + Understanding and use of data analysis reports + Knowledge of internal support processes and best practices. Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.