**Job Description Summary** The Program Coordinator will provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract, for a hospital or healthcare network in the Cape Girardeau area. May perform some technical service work. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. **Job Description** **Responsibilities:** + Function as Site Leader; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. + Prioritize service, assign personnel, distribution of work, and resource allocation. + Assist Director of Service (DOS), Service Delivery Leader (SDL) with employee appraisals, status changes, promotions, disciplinary actions, and questions. + Share on-call or service call escalation. + Responsible for prompt and accurate filing of expense, time, and service reports. + Track, monitor and report on service delivery metrics to DOS or SDL. + Maintain parts inventory and manage vendor service as needed. + Provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair. **Basic Qualifications** + Associates degree or High School diploma/GED with 6+ years’ experience + 4+ years of experience as a Biomedical Technician / Clinical Engineer **Preferred Qualifications** + Experience with P&L along with completion of administrative tasks. + Prior Team Lead experience We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. \#LI-MD1 \#LI-Onsite **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No