Client/Staff Services - necessary to meet overall agency goals and provide services to program consumers.

 

Responsible for the quality and quantity of all services provided by the program. Provides direct support, training and supervision to staff. Oversees the supervision and training of all program staff. Hires, terminates, promotes, evaluates and disciplines staff as needed. Manages clients’ clinical services; overall management of treatment planning process. Assures adherence to program treatment philosophy. Acts as the principal referral contact for prospective clients, including overseeing referral requests, arranging for evaluative interviews and admission intakes, maintaining a log of all referral activities, as well as establishing and maintaining relations with all prospective referral sources. Develops accountability systems for staff and clients. Delivers services to any client in the program in the event that the assigned staff is unavailable. Screens all referrals to the program for appropriateness. Oversees and/or conducts client interviews and selection process. Responsible for competent and complete shift coverage. Ensures orientation is conducted with all new personnel on program operation, procedures and practices, and that all new employees attend New Employee Orientation. Monitors case management as it relates to quality assurance. Reviews and approves schedules for all house management issues, as well as for kitchen and maintenance personnel. Regularly evaluates clinical services in the program and makes recommendations for revision to the Senior Director. Prepares and submits monthly client attendance reports with proof of monetary contributions (client fees and food stamp submission) with accuracy and in a timely manner. Provides direct care to all clients assigned to the program when necessary. Promotes client’s empowerment with participation in activities, groups, peer support and advocacy process, and through the encouragement of members’ independence. Develops strong supportive relationships with consumers. Provides crisis intervention. Provides for client care and safety, and adheres to all safety measures. Acts as a client advocate. Adheres to program and agency policies and procedures. Helps facilitate client’s participation in the daily activities of the program (i.e., socialization groups, recreational groups, psycho-education, and any other group in which the client participates). Assists members in planning, implementing and leading scheduled activities. Other duties as assigned by the Senior Director.

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Program and Staff Development Services

Necessary to meet overall program and agency goals, and provide support to management and program staff.

 

Assists in annual program planning and report writing as it relates to the program. Assists in the monitoring of personal effectiveness in implementing job functions. Plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation. Prepares and reviews public relations information as it pertains to the programs. Coordinates and partakes in SHA Quality Assurance Review. Represents Agency in a professional manner. Conducts long term planning of program’s goals and objectives. Develops systems to assure that all services are effectively delivered. Develops systems to monitor the quality of all program activities. Works within processes and procedures of referral source. Maintains relations with funding source, including the reporting and renewal of certificates, licenses and contracts. Acts as an inter-Agency liaison. Able to react positively to change and to handle other tasks assigned due to changing environments. Other duties as assigned by the Senior Director.