Job Brief

Under the direction of the VP of supporting housing’s services, the Program Director is responsible for the daily oversight and operation of our emergency shelter site providing residential and support services.

Shift Worked: Varies Weekly Hours: 37.5 FLSA Status: Exempt Pay range: $95,000 -$115,000

A. POSITION SUMMARY: 

Under the direction of the VP of supporting housing’s services, the Program Director is responsible for the daily oversight and operation of our emergency shelter site providing residential and support services. This position will ensure the delivery of quality services to all clients on a 24-hour basis as per CPU, OTDA, and NYC Department of Homeless Services (NYCDHS) policies, procedures, and standards.

B. POSITION DUTIES:

· Assist in the development and implementation of policies and procedures.

· Interviewing, hiring, supervision, scheduling, and evaluation of program staff.

· Supervise Director of Social Services other direct reports including but not limited to Ad-ministrative Coordinator and Shift Supervisors.

· Create clear program goals, ensuring alignment with identified program performance measures and desired program outcomes.

· Ensure client documentation and records are generated and stored in accordance with all CPU, NYCDHS, and other relevant regulatory standards

· Always ensure a safe and positive program environment, providing oversight to any investi-gations required and ensuring all client incidents, concerns and grievances are responded to and reported appropriately

· Participate in continuous quality improvement (CQI) activities and any other agency-wide practices designed to promote desired client outcomes.

· Plan with other agencies and develop methods of inter-agency collaboration inclusive of other human services providers, legal services providers, government agencies, and other entities that may play a significant role in collaborating with program services.

· Ensure accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes

· Maintain statistical data to allow for efficient reporting including weekly census, monthly reports, CARES reports, etc.

· Monitoring budgetary controls and measures.

· Responding to site safety concerns and requirements, including scheduling fire drills and addressing concerns with facilities management staff.

· Ensure compliance with all NYCDHS contract requirements.

· Ensure staff is coordinating client compliance with rules and client responsibilities as indi-cated by the NYCDHS Client Code of Conduct

· Ensure staff are in regular contact with clients in accordance with DHS operating stand-ards. Meetings weekly and bi-weekly ILP Review.

· Preparation of demographic reports and updates regarding targeted client populations for CPU and regulatory agency review

· Conduct weeks supervision w/ all departments’ heads on site.

· Ensuring that services are coordinated w/ community partners.

· On-going training of staff to ensure compliance with program polices, standards, and ap-proaches.

· Maintain compliance with HIPAA and any other laws, regulations, and polices governing cli-ent privacy and confidentiality.

· Ensure adequate staff coverage for all shifts.

· Coordinate relationships with any subcontracted organizations and companies including but not limited to food service and security vendors.

· Promote good community relations through involvement in community affairs and estab-lishment of community outreach programs.

· Represent CPU at any relevant off-site meetings and events as required.

· Pursue professional development opportunities as appropriate.

· Maintain a high level of industry knowledge and keep CPU abreast of changes

required/recommended in the agency operations.

C. Requirements:

· Minimum master’s degree, preferably in Social Work, Psychology, Human Service or related field

· Minimum five years’ experience in supervision or management

· Minimum five years’ experience in a residential agency or NYCDHS licensed facility.

· Excellent written and oral communication skills.

· Ability to interact effectively with all populations served.

· Ability to speak read and write the English language

· Knowledge of the principles and methods of quality management.

· Experience and knowledge of Windows computer systems and programs.

· Bilingual in English and Spanish strongly preferred.

Good communication skills. Share