Program Lead Charlotte, North Carolina;Belfast, Maine; Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chicago, Illinois; Farmington Hills, Michigan; Kennesaw, Georgia; Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. This role is a part of the Operations Management team and supports all of Client Protection. The role will be responsible for various program duties including SharePoint design, management, maintenance as well as adherence to Global Records Management standards. It will also be responsible for Voice of the Employee feedback through both Speak Up and internal processes such as Eureka. Key responsibilities will be to design new processes and/or program components, influencing key stakeholders, communicating to the broader organization, and ensuring compliance with policies and standards. This role will be the subject matter expert on the aligned programs and will need to execute at a high level of proficiency and proactiveness. Other programs and bodies of work will be aligned based upon business needs. **Responsibilities:** + Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders + Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives + Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators + Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders + Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives + Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution + Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations **Skills:** + Process Design + Program Management + Project Management + Reporting + Strategy Planning and Development + Issue Management + Oral Communications + Presentation Skills + Prioritization + Problem Solving + Performance Management + Process Performance Management + Process Simplification + Risk Management + Workforce Planning + SharePoint Designer + Presentation Skills + Prioritization **_This position is not eligible for sponsorship_** **Required Qualifications:** • SharePoint design experience including creating and managing workflow • Demonstrated process design experience with emphasis on gap analysis and designing new processes that remediate gaps • Ability to effectively communicate with managers, peers, and business partners on deliverables, timelines, and support needed • Ability to effectively navigate a matrixed organization, influencing others to deliver where needed • Ability to work in team-oriented environment with strong aptitude for problem solving • Strong communication skills: written, verbal, presentation and meeting facilitation • Strict attention to detail and dedication to flawless work product • Adept at balancing multiple and competing priorities; outstanding organizational and planning skills • Demonstrated ability to build relationships and partner across departments • Ability to manage complex projects **Desired Qualifications** **:** • Bachelor's degree • Project Management certification,six sigma or other design certification **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 **Pay Transparency details** US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544) Pay and benefits information Pay range $78,000.00 - $121,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.