Description The OPTIMA team is seeking is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across multiple sites. OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages Key job responsibilities We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. In this role, you will drive a continuous improvement roadmap, lead and facilitate Kaizen events, act as a change agent in the organization by driving change and implementing continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of critical business problems. You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints. Key job responsibilities: As a ACES Program Manager you will: • Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe • Bring your expertise, problem solving skills, and creativity to add value to our team • Unify distributed efforts and own the plan to deliver quality outcomes for our customers • Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched • Manage programs to continuously improve our organizational efficiency • Promote the use of Lean and Six Sigma principles • Provide thought leadership and influence change at all levels of the organization • Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program work • Serve as gatekeeper in assigned process areas for the change management process • Partner with tech organization on the business requirement documents (BRD) • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects • Audits completed projects to verify sustained impact Basic Qualifications - Bachelor's degree - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience in driving end to end delivery, and communicating results to senior leadership - Experience implementing repeatable processes and driving automation or standardization - Lean Six Sigma Black Belt Certification Preferred Qualifications - Master's degree