Description We are hiring a Program Manager - Learner Services, to support a new initiative within AWS Training & Certification. You will have a chance to build new experiences for learners, and help build confidence and competence for AWS services. Key job responsibilities You will apply your expertise to: -Build products and programs that serve external learners as they develop proficiency in AWS services. -Work within the larger Business Operations org to establish solid rhythm of the business processes. -Align our org's story through WBR/MBR/QBR and executive briefing opportunities. Key job responsibilities Establish goals, plans and related metrics, track progress, create SOPs, and operate through obstacles to achieve program objectives. Create reporting and dashboards for critical metrics to illustrate progress against goals to support team activities and report to management on weekly/monthly basis. Work cross functionally with the product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution. Act as a thought leader in defining success criteria and understand business needs of partner teams in an ever-changing business environment. Prepare strategic recommendations, roadmaps, and program updates to senior management for the organization. Identify and analyze data to isolate issues, develop solutions, and prioritize opportunities for servicing our partners. Make recommendations that balance short team needs against the long-term business benefit. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - 2+ years of program or project management experience - 2+ years of experience using data and metrics to determine and drive improvements - 2+ years of experience working cross functionally with tech and non-tech teams Preferred Qualifications - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.