Description Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud, which powers hundreds of thousands of businesses in 190 countries around the world. Ensuring continued success requires continuous development of training programs that will drive rapid, consistent and game-changing results for our employees, partners, and customers. The AWS Training and Certification (T&C) team is looking for a Program Manager, with business process experience, technical insight, education acumen, strong organizational skills, and interest in working cross-functionally within AWS to manage multiple global training programs. The Program Manager within the AWS T&C Curriculum Team will support content development and release, working with AWS Product Managers, training program contacts, Technical Curriculum Architects, Curriculum Developers, Instructional Designers and subject matter experts across AWS. Accuracy, relevancy, and time to market are critical attributes for our training and you will be working with the Program teams and coordinating plans and schedules to ensure timely availability of our training offerings. To be successful in this role, the candidate must thrive in a dynamic, fast-paced environment, have a passion for education, be consultative, have technical acumen, and technical experience and knowledge on the AWS platform. This role requires professional project management (PMP) certification, demonstrating excellent project management skills, strategic thinking and problem solving, and strong communication skills. The ideal candidate will be an organized self-starter with a strong bias for action that is not afraid to dig into the details to ensure we are working cross-functionally to facilitate content creation that is aligned to roles and technical roadmaps across various programs. This role requires excellent program/project management skills, strategic thinking and problem-solving skills, and strong communication skills (including excellent writing skills.) The ideal candidate will be an organized self-starter with a strong bias for action and the ability to work with cross-functional teams. The ideal candidate will also have experience in training, instructional design or technical documentation, plus a healthy technical knowledge of IT domains, and experience in transforming technical information into professional engaging content. Outstanding business acumen and judgment, and bias toward data driven decision making are also required. Above all, you will have a passion for learning and contributing to team and customer success. Key job responsibilities • Provide influence, direction and guidance to ensure the development and release of high-quality training offerings. • Coordinate cross-functional resources to review project deliverables and ensure completion of projects. • Actively review, contribute to, and monitor roadmaps to ensure timely engagement, planning and execution for training offerings. • Recommend alternative approaches that reduce time to market while continuing to provide an engaging experience for the learner. • Review performance of the portfolio for quality, accuracy, and relevancy. • Aggregate and provide continuous improvement feedback to content contributors based on course feedback outcomes. • Identify process improvement strategies to facilitate the creation and production of technical training. • Some travel required (~10%). A day in the life No day will be the same! We operate in a dynamic, challenging and ever evolving environment, where your program management skills be be stretched and developed. We seek to raise the bar in everything we do and are committed to creating the very best content for our AWS Cloud Institute learners. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.