The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.

An important part of CTXR’s charter is finding opportunities to engage thought-leaders, policymakers, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work. We accelerate and strengthen third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.

We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to support external relations and strategic engagements related to Amazon’s efforts to ensure a trustworthy customer experience. The candidate for this role excels at engaging across a wide-range of global stakeholders including law enforcement, consumer groups, and trade associations. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.


Key job responsibilities
Help improve positive public perception of Amazon's customer experience integrity initiatives worldwide by executing integrated project plans on topics, including scam prevention, trustworthy reviews, among others.

Work closely and collaboratively with internal partner teams, including program and product owners, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating risks.
Develop, maintain, and coordinate, relationship management across partners externally, including tracking and reporting engagement. Participate in external events and meetings focused on customer experience issues. This will include periodic domestic and international travel (~20%).

Execute a range of external communications initiatives to help consumers and others learn about Amazon’s efforts to ensure a trustworthy customer experience. Work with the CTXR marketing team to experiment in storytelling and creative communications to educate and excite external partners.

Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.

This role reports to the CTXR lead for customer experience integrity, increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers about the work we do to ensure a trustworthy shopping experience.