At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Transportation, we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager.
We are seeking a Program Manager in Japan to help establish Amazon Transportation’s last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program. This position will be responsible for volume planning, both short-term and long-term, for Amazon Flex.
The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. A bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.

【More Information】
・Department: Last Mile(AMZL)
・Job: Program / Project Management
・Location: Tokyo Office

Amazon provides an equal opportunity employer and does not discriminate on the basis of race, national origin, identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://www.amazon.jobs/en/disability/jp.


Key job responsibilities
• Make weekly and monthly plan of Amazon Flex’s volume based on data from multiple sources in partnership with Marketing and Operations
• Ensure a best-in-class customer experience by maximizing and securing Amazon Flex’s volume through proper capacity planning
• Support a best-in-class delivery partner experience, including availability of offers
• Analyze key metrics such as capacity planning accuracy and implement initiatives to drive improvements including new technology developments
• Optimize and standardize the delivery capacity planning process
• Create strategy and take actions to develop the delivery capacity with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations
• Lead and coordinate large, complicated projects with multiple stakeholders