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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary:

The University of Michigan's Recreational Sports Department is dedicated to fostering a healthy lifestyle through engagement, leadership, and active participation. The department manages several programs, four indoor facilities, three outdoor field complexes, and an adventure-based education center. The department plays a vital role in campus life with a team of 36 full-time staff members and over 650 student employees. Established in 1913, it is recognized as one of the pioneering collegiate recreation programs. It was the first to open a facility specifically for student recreation - the Intramural Sports Building, which debuted in 1928. Recreational Sports operates under the Division of Student Life, reporting to the Associate Vice President of Student Life for Health and Wellness

Position Summary:

The Program Manager, Facility Operations - Hadley is responsible for managing the day-to-day operations at the Hadley Family Recreation & Well-Being Center, and reports to the Assistant Director - Facility Operations Hadley Center.  This role provides direct supervision to approximately 100-120 student employees which includes onboarding, training on policies and procedures, scheduling, and risk management. The Program Manager is responsible for the coordination of facility scheduling requests including internal programs, external customers, and other university departments and user groups. It also works closely with Rental and Special Events staff to help coordinate external events and oversees Pro Shop operations including purchasing, maintaining inventory, and replacement of check-out equipment and concession items. This role also provides outstanding customer service, leadership, and mentorship, and manages staff in all areas of oversight. 

Responsibilities*

Facility Operations Oversight - (70%):

Provide day-to-day facility operations support with duties that include but are not limited to:Coordinate and supervise facility schedules for rental events, programming, and open recreation; adjust and fill schedule changes and staffing needs.Oversees the implementation, and administration of facility policies and procedures including facility access, equipment use, emergency action plans, risk management, and standard operating procedures.Continually ensure the management of daily risks associated with facilities to include compliance with federal, state, University, and department policies related to security, fire, life, occupational, and safety regulations.  Purchase equipment, maintain inventory, and manage an equipment replacement inventory.Timely coordination and follow-up with Facilities & Operations to reduce downtime of facility repair needs which will improve the overall experience of useProvide exemplary customer service through timely responses to issues, concerns, and inquiries from students and membersDirect supervision of all Hadley student employees including recruitment, hiring, training, and ensuring direct reports represent the Department in a positive way.Evaluate and provide regular feedback to direct reports.Work with internal Recreational Sports programs and other University departments, including but not limited to, Athletics and ROTC for shared use space in Recreational Sports facilities.

Fiscal Oversight - (10%):

Preparation, and forecasting of annual labor targetsManagement of equipment replacement plans in coordination with the Assistant Director.Partner with the Assistant Director to establish and meet membership revenue goals.  

Leadership - (10%):  

Provide departmental leadership: assist in the development and enforcement of departmental policies; ensure the development of students in all areas of supervision; serve on committees or work teams to support the Department, Division, and University; collaborate with University colleagues to represent the Department.

Other Requirements -  (10%):  

Evening and weekend work responsibilities, as needed; be available by phone to provide leadership during times facilities are operating; attend professional development opportunities, as assigned; other duties as assigned.
 Required Qualifications*Bachelor's degree in recreation, higher education, hospitality, sports management, business, or a related field.    Experience in athletic or recreational facility operations management or similar settings.Experience with customer service and/or administrative work such as employee scheduling, and client communications. Experience with collaborative team environments and the ability to form positive relationships.        Current certifications in CPR, First Aid, and AED or the ability to obtain within six months of hire.Related graduate assistant experience may be considered towards meeting the required qualification.Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Financial/Budgetary Responsibility:

Assist with preparing, forecasting, and managing the operating budgets of areas of oversight that total approximately $500,000-$600,000 annually.

Working Conditions:

Evening and weekend work responsibilities, as needed; be available by phone to provide leadership during times facilities and programs are operating.

Physical Requirements:

Ability to move or transport equipment/supplies weighing up to 50 lbs.

Direct Reports:

100-120  Student employees

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Selected candidates whose start date is 4/1/2025 or after, will not be eligible for the university FY25-26 salary/merit plan unless otherwise notified.

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Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.