The Selling Partner Support (SP-Support) organization within Amazon delivers world-class support to our global Selling Partners and is seeking a passionate Program Manager for the Global Process Management (GPM) team. The Global Process Owners (GPO) oversee cross-functional responsibilities, driving innovation, defect elimination, and change management, all with a strong focus on enhancing the Selling Partner experience through collaborative cross-team partnerships.

The GPM team is looking for a customer-obsessed and innovative Program Manager to support the China Amazon Global Selling (AGS) initiative. This role will focus on addressing key gaps in the selling partner experience identified for AGS, working closely with global partner teams to drive the adoption of insights, ensuring solutions are integrated with the AGS perspective, and coordinating impactful improvements to enhance processes and efficiency.

As a key representative of GPM-CN AGS in the NA and EMEA regions, the role involves regular status and risk reporting to senior management, while building strong, collaborative relationships with WW GPOs and business partners to represent China AGS on a global scale.

Key job responsibilities
- Conduct deep dives into defects and issues, identifying root causes and driving solutions to eliminate them.
- Integrate insights and learning into product, process, and system initiatives to build stronger Selling Partner experience capabilities.
- Collaborate dynamically with business and product teams to influence and implement effective solutions.
- Act as a visible and vocal role model, championing Selling Partner needs and leveraging data and technology to achieve goals.