Amazon is seeking a dynamic and motivated Program Manager in Vietnam for the Amazon Global Selling business. The Program Manager will drive our effort to help Vietnamese Sellers achieve success on Amazon's global marketplaces, focusing on improving the seller facing registration and onboarding experience, collaborating with global marketplaces team's counterparts to resolve frictions/issues faced by Vietnamese sellers during the registration process. The successful candidate will perform deep dive to derive analytical insights on success drivers and blockers, and share data driven insights with stakeholders from both Vietnam and marketplace counterparts' team, develop plans to drive registration education content, drive programs that improve registration experience and performance. They will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving abilities. They will have superb communication and project-management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

Background of Amazon Global Selling: Amazon’s mission is to be Earth’s most customer-centric company. Among the customers we’re focused on are small businesses and entrepreneurs. Amazon helps businesses and entrepreneurs reach hundreds of millions of customers around the world, giving the smallest of businesses the opportunity to compete next to the biggest household brands in our store. Amazon has websites in 18 countries and supports 27 languages. More than half of all items sold on Amazon come from the millions of small and medium-sized businesses that have chosen to grow their business on Amazon. The Program Manager will deliver on this vision by…identifying Vietnamese Seller’s pain points in Selling on Amazon’s global marketplaces, and recommending solutions to enable Vietnamese Seller to launch at scale on Amazon marketplaces worldwide.

Key job responsibilities
Core Responsibilities
· Understand Sellers’ pain points and gather business requirements and support Amazon Global marketplaces to create innovative solutions for Sellers to launch at scale on Amazon marketplaces worldwide
· Collaborate with product teams to contribute to tools and process development to enable Global Selling team in Vietnam to leverage them in Seller engagement
· Develop a thorough understanding of the e-commerce industry and competitive environment including knowledge of competitive product offerings and international markets for opportunity analysis
· Prepare and deliver business reviews of the Vietnamese business regarding new programs' progress
· Create and articulate compelling value propositions around the Global Selling product to Vietnamese Sellers
· Engage with Sellers to understand their needs and gauge fit with the Amazon Services product set
· Support Amazon global marketplaces in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Global Selling business