Details **Open Date** 02/24/2025 **Requisition Number** PRN41260B **Job Title** Academic Program Manager **Working Title** Program Manager, Graduate Business Programs **Job Grade** E **FLSA Code** Executive **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** Monday through Friday, with alternating Saturdays required to support student class days. A comp day is provided for each Saturday worked. Occasional evening availability is necessary for recruiting or student events. **This position is classified as “essential,” requiring the employee to work on campus, in person.** **VP Area** Academic Affairs **Department** 00033 - Executive Education **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** 55,000 to 65,000 **Close Date** 04/01/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** The Program Manager will oversee the day-to-day operations, student engagement, and academic support functions to ensure a high-quality experience for students. This role requires a candidate who can manage both administrative and student-facing responsibilities, providing exceptional support to both students and faculty. The Program Manager will play a key role in facilitating program success by enhancing the student experience, optimizing program logistics, and collaborating across departments. **Responsibilities** **Student Experience & Engagement** + Act as the primary point of contact for students, addressing questions related to program structure, academic policies, and resources. + Develop and implement strategies to improve student satisfaction and engagement, including organizing events, workshops, and networking opportunities tailored to students. + Maintain regular communication with students regarding program updates, deadlines, and support services. **Academic Support & Advising** + Collaborate with faculty to coordinate course schedules, ensure alignment with program goals, and facilitate a smooth classroom experience. + Provide academic advising, course registration assistance, and guidance on program requirements, including helping students navigate unique scheduling needs. + Monitor student progress and proactively reach out to students who may need additional support or resources. **Program Operations & Administration** + Oversee administrative aspects of the program, including student records management, tracking student enrollment, and reporting on program metrics. + Assist in managing budget and resources, ensuring cost-effective operations and exploring opportunities for program enhancements. + Process administrative paperwork, such as student leave requests, transfer credits, and graduation applications, ensuring timely submission and approval. + Prepare and analyze regular reports on enrollment trends, student performance, retention rates, and graduation outcomes to support data-driven decision-making. + Implement and uphold best practices for continuous improvement, optimizing workflows, documentation, and process efficiencies for the program. **Event Planning & Coordination** + Lead the development of an annual events calendar, strategically balancing student engagement opportunities across the academic year, and ensuring maximum participation and value for students. + Provide innovative solutions to continually elevate the quality, relevance, and engagement of program events, incorporating student and industry feedback to stay responsive to evolving needs. + Coordinate with relevant departments and vendors to ensure the smooth execution of events, ensuring they align with program objectives and promote community among students, faculty, and alumni. **Budget and Financial Support** + Assist with developing a comprehensive annual budget for program events, ensuring all planned events operate within financial parameters while meeting high standards for quality. + Lead post-event evaluations, leveraging data on attendance, participant satisfaction, and budget adherence to measure impact and refine future planning. **Note:** This job description does not comprehensively list all the required duties, responsibilities, and qualifications. Additional responsibilities may be assigned to support program needs. **Work Environment and Level of Frequency typically required** Nearly Continuously: Office environment. **Physical Requirements and Level of Frequency that may be required** Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead, lifting up to 25 lb. **Minimum Qualifications** Bachelor’s degree in a related area plus three years of experience in budget, grant and program management or equivalency (one year of education can be substituted for two years of related work experience) required. Develops and implements program ideas into successful academic and research programs; demonstrated human relations and effective communication skills also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. **Preferences** + Exceptional customer service skills with strong interpersonal and relationship-building abilities, ensuring positive interactions with students, faculty, and staff. + Proven ability to problem-solve effectively in a fast-paced environment and achieve desired outcomes. + Demonstrated capability to manage multiple tasks independently, maintaining efficiency and organization. + Excellent verbal, written, and telephone communication skills, with an emphasis on clear and professional interactions. + Coachable and highly collaborative, with a proactive approach to embracing new ideas and learning opportunities. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with program-specific software or databases is a plus. **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.