**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Delivery Transformation Office & Organizational Change Management team within the Information Technology Division. As a member of this team, you will be part of a multi-year technology transformation program where we are focused on transforming the American Airlines IT organization in many ways, anchored by our corporate vision and mission. Across six workstreams, we are driving resiliency in delivery, excellence in engineering, and modernizing our technology. Your role in support of this journey is driven by working directly with key stakeholders to make strategic decisions that align to our labor transformation enabling a globalized workforce with new roles, responsibilities and tiles across IT. + The Program Manager is critical to the progress and success of the Delivery Transformation program to advance program objectives and metrics, and drive adoption of key changes. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Develop a strong working knowledge of the solution being implemented and provide related industry trends and analysis + Analyze and interpret program data to prepare and deliver overall program review to sponsors and stakeholders + Deliver programs following Agile methods and best practices + Proactively identify and develop/formulate solutions for managing dependencies, mitigating risks and resolving issues at program level + Actively drive the analysis and ultimate disposition of all change requests impacting assigned program + Provide thought leadership, review processes and provide efficiency recommendations for all aspects of program management with an eye to sustaining and/or evolving the practice of program management at American + Responsible for partnering with leadership to prepare and deliver reporting, program metrics and presentations + Conduct effective and efficient large room planning sessions to build release plans, manage risks and dependencies, plan for contingencies and other program activities that require coordination with strong facilitation + Develop and maintain pro-active and constructive relationship with stakeholders by demonstrating an understanding of the business, associated requirements and set expectations accordingly + Collaborate with business unit leads to prioritize work based on business value + Act as escalation point for project managers and proactively resolve any reported issues that will have impact to the overall program timeline **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor’s Degree in Business, project management or technical field or equivalent experience/training + 4 years of progressive broad-based information systems and business experience, delivering complex technology solutions + 3 years of experience scaling Agile to the program level or participating on a complex program as a business lead **Preferred Qualifications- Education & Prior Job Experience** + Broad experience in a variety of computing platforms (mainframe, client/server, web, cloud, social media, etc.) + Data visualization experience (Tableau, etc.) + Experience with practical application of Organizational Change Management methods **Skills, Licenses & Certifications** + Proactive, organized, accurate, fast and detail-oriented with strong interpersonal, planning and time management skills + Excellent leadership skills, including negotiation, critical thinking, management of company politics, building good relationships, coaching project managers and ability to think strategically and conceptually across projects to achieve lasting bottom-line results + Strong facilitation and presentation skills + Proficient with Microsoft Office suite of products + Adaptable and able to pivot strategies when project priorities shift + Comfortable working in a fast-paced, dynamic environment with competing priorities + Preferred experience with Organizational Design, Realignment, and Transformation at a company-wide scale **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.