At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Delivery Central Operations (ADCO). Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

*This role requires travel up to 10% of the quarter.

Key job responsibilities
Key job responsibilities

Own the program roadmap for improving business results
Manage and oversee various cross-functional programs, ensuring successful delivery.
Develop and refine program strategies, effectively leading and motivating teams.
Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

Identify and mitigate risks, preventing them from escalating into major issues.

Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.